topic Re: Xperia M cannot start up in XPERIA archive

Xperia M cannot start up

Dhruv52 — Wed, 11 Jun 2014 07:58:51 GMT

So recently after the new sytem update came out for my phone , 15.4.A.1.9 , I downloaded the PC companion and started downloading the update. After this was done and they told me to connect my phone back to my laptop , I did , but my phone randomly shut down , like it would do when there was 0% charge , but I remember the phone having 80%+ charge! After this , when I connect the phone back to the laptop , it shows the red lcd light , indicating that it is charging and connected , but then changes to green , indicating that it is at high/full charge. When I try to turn it on I get to the SONY screen and then it just stays there! The XPERIA screen with the lights in the background does not turn on , let alone the phone! I can't even update the software this way as the PC companion does not detect my device!

Please help!

Thanks!

Re: Xperia M cannot start up

Thommo — Wed, 11 Jun 2014 08:04:54 GMT

When updating via PCC your phone will shut down and start Flashmode which is the update process and appears to have failed - So if you have unpluged your phone before it has complete then you need to perform a system repair

To perform a system repair via PC Companion - Switch off your phone and unplug it from your Pc open PCC and run Support zone then select update my phone/tablet then in Blue select repair my phone/tablet and follow the onscreen instructions - At some point you will be asked to connect your phone - To do this hold volume down and connect your USB cable

Re: Xperia M cannot start up

Dhruv52 — Wed, 11 Jun 2014 08:12:23 GMT

Thank you for the reply , but I can't seem to find the repair option. I remember when I clicked the Support Zone option , I used to get a bunch of options to choose from , but if I click it now , when the phone is not connected to my computer , it just shows me 0 options , and it says 'Quick Launch Area : .....' on the top.On the top left corner of the box , it says No Phone/Tablet Connected and below that it says How To Connect and Update The Phone / Tablet.

Thanks for the reply.

EDIT : Sorry , I exited and restarted the PCC and now it shows me more options in the Support Zone area. Phone/Tablet Software Update - Accessories Software Update - Recycle Your Phone/Tablet - Xperia Care. Now I can select the repair button! Will be trying what you said. Thanks !

Re: Xperia M cannot start up

Dhruv52 — Wed, 11 Jun 2014 08:31:13 GMT

Thank you so much! It says I have updated my phone and now it has finally reached the xperia screen! It's taking a while , but the PCC said it might take a while on the first power up after the update!