topic Re: Network problem in my Xperia E Dual Sim in XPERIA archive

Network problem in Xperia E dual sim.

upu — Mon, 26 May 2014 18:29:38 GMT

Is their any way to solve the network problem in my new Xperia E dual sim?

Please do not mention that SUS/ PCC stuff. I've already tried that and they don't work.

Please also do mention anything about WCDMA or GSM. Even that has been tried and tested and even that doesn't work. I lost my network connectivity of the SIM 1 for hours due to this.

Also don't mention any software updates or software glitches. This is a new phone and it is already malfunctioning.

Please avoid any references to approach any Sony Service centre. The nearest one is miles away.

Genuine efforts to help will be immensely appreciated by this long-suffering fellow.

Kindly reply.

Network problem in my Xperia E Dual Sim

upu — Sun, 18 May 2014 18:50:54 GMT

I have recently bought an Xperia E dual Sim of Champagne colour. I have been consisitently faced a network problem in my phone. Both SIM 1 and SIM 2 are affected, with the latter being particularly so. Call drops have become more common; even when the netwrok shows full signal, the phone is unreachable; and the phone malfunctions when being charged.

Kindly help.

Re: Network problem in my Xperia E Dual Sim

Uliwooly — Sun, 18 May 2014 19:18:18 GMT

Stop by your local Sony Xperia Care

http://www.sonymobile.com/global-en/support/contact-us/

Re: Network problem in my Xperia E Dual Sim

Uliwooly — Sun, 18 May 2014 19:18:50 GMT

You can repair your phone with SUS or PCC and stay away from taskillers, task managers, antivirus, etc

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Network problem in my Xperia E Dual Sim

upu — Tue, 20 May 2014 12:49:08 GMT

Sir, I have updated my phone using both SUS and PCC. In both cases, it was declared that my phone has the latest software.

But the network problem is still persisting. It has not gone away.

Please recommend some reliable method to solve my netwok problem.

Re: Network problem in my Xperia E Dual Sim

_alexdon_ — Tue, 20 May 2014 13:38:47 GMT

The phone is dual standby.What network options do you have?Try to set first SIM on WCDMA and the second on GSM only.

Re: Network problem in my Xperia E Dual Sim

upu — Fri, 23 May 2014 19:31:40 GMT

How do we do this? Both my SIM cards are GSM?

Re: Network problem in my Xperia E Dual Sim

_alexdon_ — Fri, 23 May 2014 19:36:16 GMT

Settings-more-mobile networks-network mode.

Re: Network problem in my Xperia E Dual Sim

upu — Sat, 24 May 2014 09:55:28 GMT

I understood what you are directing me to do.

I use the SIM 1 for my Internet and calls while SIM 2 is used only for calls. Should I then set SIM 1 to WCDMA or should I set SIM 2 to WCDMA?

If I set one SIM what changes will occur? Will I be able to access the Net?

Re: Network problem in my Xperia E Dual Sim

_alexdon_ — Sat, 24 May 2014 12:52:10 GMT

SIM 2 cannot be changed to WCDMA as far as I know.It can be on GSM only.

Re: Network problem in my Xperia E Dual Sim

upu — Sat, 24 May 2014 15:41:21 GMT

Should | set SIM 1 to WCDMA only or WCDMA (preferred)/GSM?

Re: Network problem in my Xperia E Dual Sim

_alexdon_ — Sat, 24 May 2014 16:01:46 GMT

Change it to WCDMA,see how it goes.

Re: Network problem in my Xperia E Dual Sim

upu — Sat, 24 May 2014 19:43:52 GMT

I am very sorry to inform that this does not work.

Whenever I switch my SIM 1 to WCDMA from WCDMA (preferred)/GSM the SIM loses its network connectivity. It regains network connectivity only when it is switched back to WCDMA (preferred)/GSM.\

Please help. Is this network problem peculiar to Xperia E dual only?

Re: Network problem in my Xperia E Dual Sim

_alexdon_ — Sat, 24 May 2014 23:48:18 GMT

Xperia E dual is a dual standby device,which means only one SIM is active at a time and only SIM 1 can be set on WCDMA.You should stop by a sony service.

Re: Network problem in my Xperia E Dual Sim

upu — Sun, 25 May 2014 07:26:53 GMT

Excuse me, SIr, but I think the problem is a bit different.

When my SIM1 was set at WCDMA (preferred)/GSM and the SIM 2 at GSM only, both showed full connectivity. But even then the phone was unreachable.

When I set my SIM 1 to WCDMA only it lost connectivity entirely.

The SIM 2 has always been on GSM only. Only SIM 1 has been set to WCDMA only.

Kindly help.

Re: Network problem in my Xperia E Dual Sim

_alexdon_ — Sun, 25 May 2014 10:25:24 GMT

That could be related to the SIM.Did you try to change the SIMs?

Re: Network problem in my Xperia E Dual Sim

upu — Sun, 25 May 2014 12:45:42 GMT

There's nothing wrong with my SIMs. I've been using them for quite a long time now.

I even tried to check my SIMs by transferring them to another phone. They worked perfectly well there.

It's surely a problem of the phone.

Please suggest a remedy. Sorry for the all the trouble. But surely nobody expected this from a Sony phone.

Re: Network problem in my Xperia E Dual Sim

_alexdon_ — Sun, 25 May 2014 13:23:50 GMT

Did you try a software repair until now?

Re: Network problem in my Xperia E Dual Sim

upu — Sun, 25 May 2014 16:37:08 GMT

What exactly is software repair? What would I have to do for this?

This is a newly bought phone. Howcome it needs a repair now itself

Please clarify.

Re: Network problem in my Xperia E Dual Sim

_alexdon_ — Sun, 25 May 2014 21:49:50 GMT

It could be a software glitch,a software repair reinstalls the latest firmware and erases all memory.I am thinking you might have installed some apps that could be related.But you are not forced to try that,you could simply stop by a sony service.