topic Re: SBH80 problems in XPERIA archive

SBH80 problems

antekung — Fri, 18 Jul 2014 16:48:31 GMT

i´ve just bought sbh80 for my xperia l. the problem i´m having is that if I listen to music thru spotify and I answer a call, as soon as i hang up they won´t connect with the phone again. i can see the sbh80 symbol on top of the phones screen so it´s still conected but there´s no sound what so ever. I´ve tried most things, ie turning bluetooth off and on again but it dosent help. I have to restart the phone every single time. that´s not how it´s supposed to work. any suggestions on how to fix this?

kind regards

Re: SBH80 problems

Samuel1 — Wed, 23 Jul 2014 11:59:29 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest that you try to repair the phone (and possibly the headset as well) software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

Re: SBH80 problems

ergulmatico85 — Tue, 26 Aug 2014 19:57:13 GMT

I have the same issue with sbh80 after 3 months of use, the sounds crackling and scratching even your phone is in your hands, i already reset the unit at the same time the phone ut doeant work, any solution? It works fine with samsung s5

Re: SBH80 problems

Arnaud_ — Fri, 07 Nov 2014 23:10:40 GMT

I have exactly the same problem and I already reset my Z3 Compact. Sony have a response or a solution ?