topic Re: Contacts sync error with Gmail in XPERIA archive

Contacts sync error with Gmail

kulvershtukas — Mon, 09 Jun 2014 10:19:03 GMT

Hi,

Contacts do not sync with Gmail. I always get ""Sync is currently experiencing problems. It will be back shortly".

Initially sync is working, but as soon as I change something in the contacts data on my phone, sync stops working and i have the above message. I tried to stop/clear data in Contacts and Contacts storage, and really, sync magically works again, BUT i loose all changes i did in contacts on a phone and i get initial unchanged contacts from Gmail.

Any ideas?

Re: Contacts sync error with Gmail

Alexander1 — Mon, 09 Jun 2014 14:18:59 GMT

Hi,

You could try to remove your Google account from the phone. Restart your device and try to add the account again and make a sync.

Go to settings > Google under accounts > tap on your Gmail address > menu button > remove account.

Re: Contacts sync error with Gmail

kulvershtukas — Tue, 10 Jun 2014 09:19:53 GMT

Hi, I have tired it several times. Yes, you i right, in such case i am able to sync, but only till i add some new contact on my phone or do any change to existing contact in the phone. After that i immediately have sync error.
Also, in case i do as you have mentioned, i loose all contacts strating from the moment I delete the account till i place it back, and after that all changes that i have done to contacts in the phone before deleting are lost.

Re: Contacts sync error with Gmail

Alexander1 — Wed, 11 Jun 2014 14:58:33 GMT

That sounds strange. Do you experience this behavior on both Wi-Fi and the mobile network? Perhaps can you create a new Gmail account for testing if you experience the same issue with another Google account.

Re: Contacts sync error with Gmail

kulvershtukas — Tue, 17 Jun 2014 13:37:45 GMT

Hi Alexander, tried with new contact. The same situation, it works untill i change some of the data of the contact in the phone. Immediately after that no luck with syncing. The same for both WIFI and mobile network.

Re: Contacts sync error with Gmail

Alexander1 — Wed, 18 Jun 2014 14:19:38 GMT

Did you try with a different Google account? Well in that case i would suggest that you repair the phone software using PC Companion:

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > Press the blue link that says "Repair phone/tablet".

Before repairing the software in your device you may want to backup your information first. Check out this topic for more information on how to:
http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253