topic Re: Charging problem with Xperia SP using USB in XPERIA archive

Charging problem with Xperia SP using USB

rich100 — Sun, 08 Jun 2014 20:09:43 GMT

help please

my phone isn't charging

I read some forums and have tried a reset the button inside till it buzzes but I'm stuck with a phone that goes to sony with a red light then shows a battery and flashing red bar then nothing no light no screen nothing

I'd really appreciate help

Re: Charging problem with Xperia SP using USB

_alexdon_ — Sun, 08 Jun 2014 20:14:36 GMT

Charge it for 2 hours at least,try the software repair.

Re: Charging problem with Xperia SP using USB

rich100 — Sun, 08 Jun 2014 21:27:03 GMT

thanks for reply

I just have charged for 2 hrs

it was only at 1%

then it went off

I reset with internal button then put back on charger

tried to turn on it went blank but now I have a red bar all the time

Re: Charging problem with Xperia SP using USB

rich100 — Sun, 08 Jun 2014 21:27:33 GMT

what is the software repair?

Re: Charging problem with Xperia SP using USB

_alexdon_ — Sun, 08 Jun 2014 21:28:44 GMT

It will reinstall latest firmware and erase your internal memory.Practically a fresh install.

Re: Charging problem with Xperia SP using USB

rich100 — Sun, 08 Jun 2014 21:31:24 GMT

how do I do it ?

the phone isn't working won't charge past 1%

the latest software is already installed

Re: Charging problem with Xperia SP using USB

rich100 — Sun, 08 Jun 2014 21:33:02 GMT

does that mean I loose all that is stored in phone?

Re: Charging problem with Xperia SP using USB

_alexdon_ — Sun, 08 Jun 2014 21:34:52 GMT

If you keep it charging for 2 hours,it should have enough battery.Yes,you will lose.

Re: Charging problem with Xperia SP using USB

rich100 — Sun, 08 Jun 2014 21:40:18 GMT

thanks for being patient and helping, it doesn't seem to get passed 1% and now charging for 3.5 hrs but I will try it. how do I do a software repair?

Re: Charging problem with Xperia SP using USB

_alexdon_ — Sun, 08 Jun 2014 21:42:20 GMT

Not even if you force shutdown it will not show more than 1%?

http://userguide.sonymobile.com/referrer.php?region=global-en&product=xperia-sp#!Turning-on-or-off-the-device---heading-only.html

Just download SUS:

http://www.sonymobile.com/gb/tools/update-service/

Re: Charging problem with Xperia SP using USB

rich100 — Sun, 08 Jun 2014 21:44:10 GMT

yes I seem to be stuck

the phone just has a red light bar now and does not switch on off or anything

Re: Charging problem with Xperia SP using USB

_alexdon_ — Sun, 08 Jun 2014 21:47:34 GMT

Just try the software repair,if it does not work,you have to stop by a sony service.

Re: Charging problem with Xperia SP using USB

rich100 — Sun, 08 Jun 2014 21:49:31 GMT

I now have nothing, looks like there's no power at all

the on off doesn't do anything

no light nothing:smileysick:

Re: Charging problem with Xperia SP using USB

_alexdon_ — Sun, 08 Jun 2014 21:50:58 GMT

Try now to repair with SUS,it needs the phone to be completely off.

Re: Charging problem with Xperia SP using USB

rich100 — Sun, 08 Jun 2014 21:55:32 GMT

so I've connected to my mac

but no device detected in sony bridge for mac

Re: Charging problem with Xperia SP using USB

rich100 — Sun, 08 Jun 2014 21:56:19 GMT

what is SUS did I ask this before?

Re: Charging problem with Xperia SP using USB

_alexdon_ — Sun, 08 Jun 2014 21:59:41 GMT

Sony update service is for PC,the alternative would be Sony bridge.But as you say it does not work on the MAC.

Re: Charging problem with Xperia SP using USB

rich100 — Sun, 08 Jun 2014 22:06:37 GMT

ny bridge does usually work

but the phone needs some juice in it sothe computer can recognise it is there

as it is the phone now doesn't even have the 1% it is dead

what to do?

Re: Charging problem with Xperia SP using USB

rich100 — Sun, 08 Jun 2014 22:07:47 GMT

how do I find out where a sony service center is?

Re: Charging problem with Xperia SP using USB

_alexdon_ — Sun, 08 Jun 2014 22:14:44 GMT

Check here:

http://www.sonymobile.com/global-en/support/contact-us/