topic Re: Z2 random shut down in XPERIA archive

Z2 random shut down

Javo — Sun, 08 Jun 2014 17:31:44 GMT

Hello Sony. I bought your newest flagship week ago and i have problems with it. My phone is shuting down on random, either just scrolling, or listening to music. It shut itself down, then boot up again. It is annoying. Brand new phone and i already have issues with it. I even used PC Companion to repair the phone but nothing happened, still same thing. Please respond and help me with this.

Regards

Re: Z2 random shut down

Santos3050 — Sun, 08 Jun 2014 19:24:16 GMT

My phone was working fine then started restarting randomly. I then did a factory reset and since then it is a pain to stop it restarting if using a game or watch a video. Getting a replacement sent but found that a minute in the fridge got it back up and running. Therefore think mine is an overheating issue.

Re: Z2 random shut down

_alexdon_ — Sun, 08 Jun 2014 20:03:32 GMT

Did you try to remove the SIM from the device?

Re: Z2 random shut down

Santos3050 — Sun, 08 Jun 2014 20:21:15 GMT

No, is that a possible solution or a security measure?

Re: Z2 random shut down

_alexdon_ — Sun, 08 Jun 2014 20:22:29 GMT

No,but a faulty SIM could cause restarts.

Re: Z2 random shut down

Santos3050 — Sun, 08 Jun 2014 20:28:09 GMT

I do have a sim card adapter in, have another sim card, will try that and let you know, cheers!

Re: Z2 random shut down

_alexdon_ — Sun, 08 Jun 2014 20:31:54 GMT

That would be great.Keep us updated.

Re: Z2 random shut down

Santos3050 — Sun, 08 Jun 2014 20:51:18 GMT

Unfortunately I have the same thing with the other sim. I wouldn't care, this phone was incredible when it worked. If you could think of anything else that would be appreciated. Although I'm getting a replacement, I could do without being without a phone for a few days when I send this back (online sale). Only way to get this working again is a minute in the fridge!

Re: Z2 random shut down

Santos3050 — Sun, 08 Jun 2014 20:51:51 GMT

The other sim works fine in my ipad as well so that's not faulty.

Re: Z2 random shut down

_alexdon_ — Sun, 08 Jun 2014 20:52:33 GMT

You could try a software repair:

http://www.sonymobile.com/gb/tools/update-service/

Make sure you have at least 60% battery.

Re: Z2 random shut down

Santos3050 — Sun, 08 Jun 2014 22:24:57 GMT

Did this and the same thing, when.it.tries to update apps, it.restarts over and over again.

Re: Z2 random shut down

_alexdon_ — Sun, 08 Jun 2014 22:28:47 GMT

I support the idea of having the phone examined at a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Z2 random shut down

Santos3050 — Sun, 08 Jun 2014 22:35:14 GMT

I'll just get this replaced, clearly a hardware issue as it only messes up when it has to do anything intensive.

Re: Z2 random shut down

Santos3050 — Sun, 08 Jun 2014 22:36:05 GMT

When I say intensive, I mean anything which isn't basic phone or app usage, such as updating and games.

Re: Z2 random shut down

_alexdon_ — Sun, 08 Jun 2014 22:36:58 GMT

I understand and I am sorry.It could be a motherboard issue.

Re: Z2 random shut down

Santos3050 — Sun, 08 Jun 2014 22:54:53 GMT

It's not your fault, it's taken me this long to update all the apps after the factory reset, walking back and forth to the fridge when it kept crashing.

Re: Z2 random shut down

Javo — Sun, 08 Jun 2014 23:28:40 GMT

So Santos, how many times does ur phone go restarting in a day? Mine not that much but it is still there. no matter how intense i use my phone it still happens. today was while i was on a phone with gf, yesterday it was while i was simply scrolling between homescreen. Its been like 9 hours that my phone is working and i had no restarts. I used SUS in that time, maybe it fixed that. Please keep us posted what did u do with ur Z2. if u go in a sony center, ask them, squeeze answers out of them.

regards

Re: Z2 random shut down

Santos3050 — Mon, 09 Jun 2014 12:53:06 GMT

It only restarts when I do something other than phone or texts or light Internet browsing. Anything else and it restarts and won't start again until I do a hard reset, put it in the fridge.

Re: Z2 random shut down

_alexdon_ — Mon, 09 Jun 2014 12:57:04 GMT

This could mean that the phone is easily overheating.What will you do?

Re: Z2 random shut down

Javo — Mon, 09 Jun 2014 15:53:16 GMT

alexdon u said that faulty sim card can couse restarts, how is that possible? I tried that last night, took sim card from my z2 and played games, tried to heat him a bit and indeed he didnt restart. i put back sim card this morning and i had no restart yet. My gf tried to call me but she said i was not available. Maybe its faulty sim after all?