topic Re: heating problem question in XPERIA archive

heating problem question

andrei1989 — Mon, 05 May 2014 21:38:33 GMT

what the **bleep** is this media thing and how can we shut it off. with the screen closed and after many many normal and forced restarts my phone is heating very much and as can you see i have a batery life of 3 hours(i repeat not doing anything on it). until now i managed to restart it a few times and stop this stupid heating thing, but now it won't give up. please help

Re: heating problem question

_alexdon_ — Mon, 05 May 2014 21:41:53 GMT

That seems odd.I suggest you remove the SD card from the phone and see how it goes.

Re: heating problem question

andrei1989 — Mon, 05 May 2014 22:06:07 GMT

did that...same thing. any other suggestions? besides repair?

Re: heating problem question

_alexdon_ — Mon, 05 May 2014 22:06:45 GMT

Try to use the phone in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Try safe mode for 1-2 days.

Re: heating problem question

andrei1989 — Mon, 05 May 2014 22:33:56 GMT

good try...did that and while i am blowing on my phone it feels normal, after a few minutes it is warm again. any task killers that i might use for closing specific apps like "media?".

i am so sick of it...if it wasn't so expensive i would've smashed it into the ground already,

Re: heating problem question

antenorhs — Mon, 05 May 2014 23:26:04 GMT

Thil heating problem is really annoying everybody....

And it appears to be a random thing, until now... and besides of that, this bug is draining my data plan with play store, but i only make big downloads and updates via wi-fi... I don't know what's happening, but Sony showed that they really don't care about their customers or their reputation.

If this gadget wasn't so expensive, it would be smashed...

Re: heating problem question

Sam — Tue, 06 May 2014 00:50:20 GMT

@andrei1989 - it looks like the Media Application is certainly behaving abnormally. Have you tried running a repair on the handset:

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

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Re: heating problem question

GeoffH — Tue, 06 May 2014 07:17:56 GMT

if you take the time to read other posts on this forum you will find I have posted the fix for this issue

go into settings/accounts/google/Ads and tick the option and disable the option "opt out of interest based ads"

This has cured all my heating - battery drain - charging issues completely

http://talk.sonymobile.com/t5/Xperia-Z1-Z1s/KitKat-Battery-drain-heating-issue-fixed-and-numerous-other/m-p/667383/highlight/false#M24869

Re: heating problem question

andrei1989 — Tue, 06 May 2014 17:26:28 GMT

tried youe mwthod and nothing...i will do a repair and if that doesn't work....warranty

Re: heating problem question

andrei1989 — Tue, 06 May 2014 19:14:42 GMT

i connected my phone to the pc and tried to move some folders to pc from phone and some with pictures are unable to be moved or opened or anything, might this be the problem? the phone tries to index these items and it is stuck at some files? any new ideas?

Re: heating problem question

_alexdon_ — Tue, 06 May 2014 20:06:18 GMT

Are those stored on your SD?

Re: heating problem question

andrei1989 — Tue, 06 May 2014 20:20:54 GMT

nope...i specified from phone to pc, some folders crashed my explorer and some moved very quickly...i really hope is not my sd and it is "just" my phone. i am still waiting for it to charge above 50% to repair it and i will tell you how it goes

Re: heating problem question

_alexdon_ — Tue, 06 May 2014 20:33:08 GMT

Ok,I also hope it is not your SD.

Re: heating problem question

andrei1989 — Thu, 08 May 2014 17:11:40 GMT

strange, but the repair did it for me, but i still think it is a BIG issue with the xperia z1 software

Re: heating problem question

_alexdon_ — Thu, 08 May 2014 19:25:44 GMT

In this case,you should contact xperia and tell them about this:

http://www.sonymobile.com/global-en/support/contact-us/

Re: heating problem question

Sam — Thu, 08 May 2014 23:45:58 GMT

Since the repair fixed the problem this indicates that an application or process was not operating correctly and causing too much power from the processor which would have been generating the heat.

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Re: heating problem question

andrei1989 — Fri, 09 May 2014 20:27:34 GMT

given the fact that i didn't have many apps only the very used ones: facebook, messenger, email and a few other and i used safe mode and still got heated up really quick results that was the software and not some apps installed on the phone

Re: heating problem question

andrei1989 — Mon, 19 May 2014 20:31:58 GMT

after repairing the phone i just instaled yahoo mail and went well untill i did the updates to facebook, google+ and other few preinstaled apps and it started to heat up again. this is begining to sound like a screwup from one of these apps

here are the apps and maybe someone can find the bug:

facebook

google play newsstand

google+

twitter

xperia lounge

yahoo mail

and i also instaled my sbh 50 app and super backup which went well until the forced update

PLEASE HELP

Re: heating problem question

Sam — Mon, 19 May 2014 23:19:00 GMT

@andrei1989 - If you check: Main Menu > Settings > Power Management > Battery Usage > Do you see anything sitting quite high on the list that stands out?

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Re: heating problem question

andrei1989 — Tue, 20 May 2014 17:13:29 GMT

yes: file commander and sdcard