topic Re: random black screen in XPERIA archive

random black screen

gducatel — Sat, 07 Jun 2014 13:22:27 GMT

Hi guys,
From time to time, as soon as the screen goes black due to no activity (so far so good), I cannot reactive it no matter what I do... It start to be totally unresponsive even if I every other phone functions are still working...
How can I fix this annoying situation on a brand new phone?

Model: D6503
build: 17.1.A.2.55

Thanks

Re: random black screen

_alexdon_ — Sat, 07 Jun 2014 19:37:29 GMT

Does the same occur in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: random black screen

gducatel — Sun, 08 Jun 2014 15:54:20 GMT

Yes even in safe mode the phone is acting like that...
It is very similar to the following video:

Sony Xperia Z Ultra - Random Defective Blank Scre…: http://youtu.be/-GwSVfSO4Vw

Thank you investigating this extremely annoying issue

Re: random black screen

_alexdon_ — Sun, 08 Jun 2014 19:58:25 GMT

This seems like a software issue.Try a software repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/

Re: random black screen

gducatel — Mon, 09 Jun 2014 23:32:19 GMT

So I tried this, and still after half a day, the phone is doing this issue again... It is really disappointing...

Re: random black screen

_alexdon_ — Tue, 10 Jun 2014 11:17:48 GMT

You should have the phone examined at a sony service.

Re: random black screen

gducatel — Sat, 14 Jun 2014 22:46:34 GMT

Hi guys, what did solve the issur was simply not using the images widget. This slows down considerably the phone... You should look into this.