topic Re: Sound automatically reduced down? in XPERIA archive

Sound automatically reduced down?

zangwill — Wed, 16 Jul 2014 12:48:04 GMT

When I listened music through earphone or speaker, Z1 mini would play a "do" sound suddenly and then the music volume would be reduced down automatically at times. I have to increase the volume manually. But after some time (not a fixed period), it would reduce down again. Then again and again... So annoying...
And the strange "do" sound would suddenly emerge every some seconds or minutes, even I have set the mute mode.
Anybody suffered this problem?

Re: Sound automatically reduced down?

ratacit — Wed, 16 Jul 2014 15:35:31 GMT

Mine drops occasionally. I noticed that usually when I hit the home... Is on my list of flaws!

Re: Sound automatically reduced down?

Sam — Thu, 17 Jul 2014 02:25:05 GMT

Hi zangwill and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Do you have any notifications appear when this happens?

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Re: Sound automatically reduced down?

ratacit — Thu, 17 Jul 2014 02:57:07 GMT

I do not get any notifications. I might have dissabled it. Can you please point out where to reset it.

Maybe is the noise level warning.

Thanks,

Re: Sound automatically reduced down?

Sam — Thu, 17 Jul 2014 03:07:01 GMT

There is a noise level warning but you can't disable that notification that I am aware of. Do you have NFC turned on and keep the phone in a case etc with any cards that may have an NFC chip?

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Re: Sound automatically reduced down?

ratacit — Thu, 17 Jul 2014 03:13:59 GMT

I keep the phone is a thin plastic back case. I do not keep togther with any other things, NFC or otherwise. The NFC is off all the time, so is the Bluetooth.

And I do not get any notification even when I turn it up to the maximum (which is not that loud)

I do have the music on the go enabled

Re: Sound automatically reduced down?

ratacit — Thu, 17 Jul 2014 11:09:00 GMT

I have noticed the following behaviour: listening to music on headphones / phone call / phone call ends / massive drop in sound volume and quality - volume up won't restore the volume. If I stop the Walkman app or unplugged - replug the headphones the sound is restored

Re: Sound automatically reduced down?

Sam — Fri, 18 Jul 2014 03:40:46 GMT

Have you tried clearing the Smartconnect app: Main Menu > Settings > Apps > Smartconnect > Clear Data?

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Re: Sound automatically reduced down?

ratacit — Sat, 19 Jul 2014 07:26:28 GMT

I will try. Thank you Sam.

However is have upgraded (finally available for my unit) to 4.4.4 and so far the issue seems gone...

Re: Sound automatically reduced down?

cockbeard — Sat, 19 Jul 2014 17:10:30 GMT

The volume warning message is an EU requirement, it skates used to pop up once per day on average, and reduce my volume, but you get a big pop up warming about that

Re: Sound automatically reduced down?

zangwill — Thu, 24 Jul 2014 09:21:55 GMT

In fact, I have said in my last post that before the volume reducing down,
there would be a sound like "do",
and a popup window would appear for a while to indicate that the bluetooth or system volume
has been reduced down to a fixed volume level (very low).
Just like friend ratacit, I also keep the phone in a thin plastic case.

And there is no other things together with my phone.
And my phone's NFC function is off all the time.

@Sam wrote:
Hi @zangwill and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Do you have any notifications appear when this happens?

What are your thoughts about this forum? Let us know by doing this short survey.

Re: Sound automatically reduced down?

zangwill — Thu, 24 Jul 2014 09:23:46 GMT

I have cleared the Smartconnect app.
But without any help on this problem.
And I think this clearing is no use,
because when I didn't use the wired earphone or bluetooth earphone,
I just listen music using the phone speaker,
this problem still exists.

@Sam wrote:
Have you tried clearing the Smartconnect app: Main Menu > Settings > Apps > Smartconnect > Clear Data?

What are your thoughts about this forum? Let us know by doing this short survey.

Re: Sound automatically reduced down?

zangwill — Thu, 24 Jul 2014 09:25:01 GMT

Today I upgraded my phone to 4.4.4,
but after some time's test,
I found this volume reducing down problem still exists.

Sigh...

@ratacit wrote:
I will try. Thank you Sam.
However is have upgraded (finally available for my unit) to 4.4.4 and so far the issue seems gone...