topic Re: Xperia Lounge free Movie offer - how to download / play on my Z1 Compact? in XPERIA archive

Xperia Lounge free Movie offer - how to download / play on my Z1 Compact?

umernall — Thu, 22 May 2014 12:29:27 GMT

I have succesfully redeemed the voucher for the free movies and when I log into the SEN website (from my PC) I can see the free movies under 'Media' section and there is even a download link - which links to an .xpd file.

However, when I try to access these free movies on my Z1 Compact, they do not appear anywhere under the Movies app or under the Videos Unlimited app. I have checked Settings->Accounts on the phone and I can see I am sucessfully logged into SEN on my phone with the same UserID.

I have also activated the Z1c as a valid device on SEN and I can see it on the SEN website on the Devices section.

In the Movies app when I select My Videos, it says No Items - Purchased movies will appear here.

If I search for one of the redeemed Movies in the 'Videos Unlimited' store, it says 'You have purchase this before' but the download button is greyed out.

So, how do I download / watch these movies on my Z1 Compact? Can anyone please answer this?

Thanks!

Re: Xperia Lounge free Movie offer - how to download / play on my Z1 Compact?

Uliwooly — Thu, 22 May 2014 14:40:50 GMT

Contact your local Sony

http://www.sonymobile.com/global-en/support/contact-us/

Re: Xperia Lounge free Movie offer - how to download / play on my Z1 Compact?

umernall — Fri, 30 May 2014 10:03:46 GMT

I did contact them over a week ago - had an initial reply with a useless suggestion telling me to login to my account from the apps - something I clearly detailed doing so in my original query.

Not had a reply since - total waste of time and space.

Re: Xperia Lounge free Movie offer - how to download / play on my Z1 Compact?

umernall — Fri, 30 May 2014 13:21:30 GMT

Just had another reply from the sonymobile support team....what a joke....

The latest reply advised me to create an account on the Sony Entertaintment Network from a PC first before I can access the free movies on my phone!!! Even though I told them in the first email that I already have a SEN account and I am logged into SEN on the phone and the phone is registered a mobile device on the SEN website. How on earth do they think I redeemed the free movies in the first place? You need a SEN account to use the free movie voucher code!!

Still no advise on how to then view / access those movies from my phone. LOL.

I can see why Sony is struggling as a company - if they have muppets like these working for them throughout the organization.