topic Re: Front Display cracked after 1 day in XPERIA archive

Front Display cracked after 1 day

Geffects — Thu, 05 Jun 2014 19:40:38 GMT

Now it happened also to me with my Xperia Z2... 1 day after I bought the phone (yesterday new in the shop) , today I took out the phone out of the front pocket of my trousers and saw that the inner front display - i think the LCD (its only inside - the outside front glass is ok and looks like new) is broken. So its also not possible to read the display anymore (see attached photos).

I have no clue how this could happen, because 30 minutes before I saw the crack I was using the phone normally and in this 30 minutes I did not do anything that could crack the display... I did not jump& run, or I was even not sitting somewhere in the office. There were also no keys ect in the pocket...

My phone before was a Xperia Z Ultra and it has a larger display and I was using this as a primary phone without any damage to the display...

I wrote already to SONYmobile Customer Service and waiting now for a reply. I hope that they ll agree that this is covered by the warranty, because its very unusual that the display cracks already on the first day... I think I was using the phone since yesterday only 2-3 hours in total :-).

Will keep you all here updated about the answer...

Regards Geffect

Re: Front Display cracked after 1 day

MrNutt — Thu, 05 Jun 2014 20:09:02 GMT

Happened to me also, see other thread

Re: Front Display cracked after 1 day

hop3y — Fri, 06 Jun 2014 06:50:49 GMT

Take it back to Sony.

Re: Front Display cracked after 1 day

Janne303 — Sat, 07 Jun 2014 21:34:46 GMT

this is cracked...

Re: Front Display cracked after 1 day

Swale3Pie — Fri, 13 Jun 2014 02:23:13 GMT

I have one that looks the same. I complained to Sony today.

Re: Front Display cracked after 1 day

Total — Mon, 08 Sep 2014 01:06:06 GMT

Mine did the same thing - calling sony - No drop / damage but the screen is shattered , EveryeWhere . I did have a radio app running for a few hrs and the phone was hot .. ..

Re: Front Display cracked after 1 day

Total — Mon, 08 Sep 2014 01:14:02 GMT

What did Sony Say .