topic Re: Xperia mini pro - screen does not register touch in XPERIA archive

Xperia mini pro - screen does not register touch

carlos_swe — Tue, 15 Jul 2014 13:08:00 GMT

The screen of my xperia mini pro sk17i is not woking any longuer. I have connected it withthe usb cable to either : 1) reinstall the lastses version /( in case that help) 2) transfer my pictures and video to the PC . I have inserted a PIN-free sim card, but the starting screen is the one with the graphic key. As the screen does not register touch i cannot unlock it. Is there any way to submit to the phone the graphical code ?

Re: Xperia mini pro - screen does not register touch

Hampus — Tue, 15 Jul 2014 13:51:17 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

If the touch screen doesn't respond, you are not able to unlock the phone in any way. You can remove the pattern lock by performing a software repair (reinstall the latest software) but if the touch screen still doesn't work, it sounds more lika a hardware problem than a software problem.

If the problem persist after a software repair, I suggest that you visit nearest service center to have your phone examined by a technician. You can contact your local support team for further information about nearest service center and/or how to proceed in the best possible way:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/

Re: Xperia mini pro - screen does not register touch

carlos_swe — Wed, 23 Jul 2014 10:25:58 GMT

i connect the Phone with the USB cable, but the PC does not recognise it until it is unlock. So is there any form of performing a software repair does not require unlcok the phone ?....the QWERTY still works ....any tips ?