topic Re: screen not responding in XPERIA archive

screen not responding

grauen — Mon, 14 Jul 2014 15:48:24 GMT

Hello

I have a major problem with my z1 compact. The Screen stopped responding so i turned the phone off to try and reboot it.

But the screen is still not responding after i turn the phone back on so i can't get past the screen lock proctetion and therefor i can't use the repair utility on the PC software.

I tried restarting it in safe mode but the problem still remains.

How do i go about fixing this?

Re: screen not responding

_alexdon_ — Mon, 14 Jul 2014 16:22:19 GMT

Download SUS and perform a software repair:

http://www.sonymobile.com/gb/tools/update-service/

Re: screen not responding

grauen — Mon, 14 Jul 2014 17:02:31 GMT

I just downloaded it and used it to update the phone. but the problem remains. In normal mode and safe mode.

What now?

Re: screen not responding

_alexdon_ — Mon, 14 Jul 2014 17:12:02 GMT

Stop by a sony service.

Re: screen not responding

grauen — Mon, 14 Jul 2014 17:25:00 GMT

Where do i find a sony service in Denmark?

Re: screen not responding

_alexdon_ — Mon, 14 Jul 2014 18:13:13 GMT

http://www.sonymobile.com/global-en/support/contact-us/