topic Re: SMS Text Notification Volume Level in XPERIA archive

SMS Text Notification Volume Level

Pri6oner — Fri, 02 May 2014 16:06:06 GMT

The volume level for text notifications is much lower than my ringtone.

As an experiment I set the same mp3 as the ringtone and text notification sound. This confirmed that the text notification I am receiving is significantly lower than my ringtone which is set to maximum.

How can I increase this volume level?

Re: Text Notification Volume Level

Uliwooly — Fri, 02 May 2014 16:09:26 GMT

This seems to be a glitch, what if you try a different messaging app?

Re: Text Notification Volume Level

Pri6oner — Fri, 02 May 2014 16:16:27 GMT

I've tried the default sony app and message classic. Both suffer in the same way.

Re: Text Notification Volume Level

_alexdon_ — Fri, 02 May 2014 18:35:11 GMT

Boot in safe mode,see if the same occurs:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Text Notification Volume Level

Pri6oner — Fri, 02 May 2014 21:55:18 GMT

Text notification volume level is fine in safe mode although the mp3 file gets truncated after a second.

On rebooting I received a text straight away and the volume level was as it should be, but after a minute of being on the volume level had dropped down again.

I did a few more tests and I'm still bemused but have managed to replicate the fault and find a trigger for the low volume but not a cause.

It would appear that after a reboot the text message notification is as it should be at normal level. I can receive many texts without issue but as soon as I send any text, all subsequent text notifications suffer from low volume. This is regardless of whichever sms text messenger is used.

This fault has been present from day one of using the phone before any third party apps were installed appart from operator specific app or mods. Operator: O2 UK

Re: Text Notification Volume Level

_alexdon_ — Fri, 02 May 2014 22:03:08 GMT

You should check it with other Z2s.

Re: Text Notification Volume Level

Pri6oner — Fri, 02 May 2014 22:12:53 GMT

Strangely enough I don't have any more Z2s to try it with! I just want a phone that works. I shouldn't have to bugfix.

After much searching there does appear to be quite a few folk starting to complain about the issue on various forums.

Re: Text Notification Volume Level

_alexdon_ — Fri, 02 May 2014 22:31:13 GMT

I am sorry,but I cannot help you further.A last resort would be a software repair...

Re: Text Notification Volume Level

Pri6oner — Fri, 02 May 2014 22:39:25 GMT

I have no doubt that many more will contribute to this thread with the same issue.

Once they do I would hope that your opinion will change and the issue will be properly looked into.

Of course, if you would like to supply me with a few more Z2s on which to try and replicate the problem I will accept them.

Re: Text Notification Volume Level

_alexdon_ — Fri, 02 May 2014 22:42:00 GMT

How can I supply you?I am not working for sony,I am just a forum moderator.You could maybe look for other users in this section and maybe contact a staff member:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967

Re: Text Notification Volume Level

Tomo1971 — Mon, 05 May 2014 12:14:21 GMT

Is this issue likely to be solved by a SW update by Sony?

Great phone but pointless having a great phone in your pocket if you cant hear it.

I note that when playing the SMS sounds in a music player, they are reasonable in volume, when been played via a SMS app then they are woefull.

Surely a SW bug?

Re: Text Notification Volume Level

tallguyuk98 — Tue, 06 May 2014 09:22:22 GMT

Having had the phone for a week now, I have to say that the volume of the ringer and notifications are way too low. On the other hand I am more than satisfied with the music volume and in call volume, although I do think the call quality is not that good, but that could be that in my area the reception isn't that great (Network 3- UK)

I'm hoping that Sony gets a fix on the ringer/Notification volume issue soon as its very poor even vs the Z or Z1

So it apears to be affect Z2s in general having seen posts on other forums

Re: Text Notification Volume Level

Pri6oner — Tue, 06 May 2014 10:52:42 GMT

After much playing about i'm still stumped. Sometime the sms volume notification level is as it should be and at other times it's at 25% of the volume. There seems to be no discernible pattern.

It's not related to the messaging app, i've tried a few and the problem is identical in all.

Many manufacturers have volume profiling options which adjust the volume according to the environment. I usually turn them off due to their reliability and issues like the current one. I can find no settings within the Z2 for similar functions. Does Sony implement similar features and if so can they be turned off?

Re: SMS Text Notification Volume Level

danlet — Wed, 07 May 2014 09:56:39 GMT

Ive had my Z2 a couple of days and having the same SMS volume problem, its so quiet that if it wasnt for the notification light id miss half my messages.

I dont think the ringer volume is where it should be either, if i play something like Spotify its ok but the SMS and ringer needs fixing.

Boggles the mind how a company of this size and resource can put out a device with such basic functions being sub par.

Re: SMS Text Notification Volume Level

What-Steve-Did — Wed, 07 May 2014 22:26:34 GMT

To add to this, I had a problem this morning whereby the clock alarm volume was very low, even though I have this set to max.

Might be a coincidence but my media volume is set pretty low - maybe for whatever reason it inherited that? Just a thought.

Re: SMS Text Notification Volume Level

hedrox87 — Thu, 08 May 2014 09:02:20 GMT

looks like typical software glitch... My Z2 ringtone is connected with txt and facebook notifications, the media volume is paired only with walkman, album and camera wake-up sound (which I don't pretty like, cause everyone around knows the photo will be taken... specially not wanted when in school and I want to make a shoot of something on the board, still after a bag to sony there is no option to turn it OFF like the shutter sound).

Re: Text Notification Volume Level

Peter_Mountaine — Fri, 09 May 2014 16:39:14 GMT

I have exactly the same problem: The notification sound of my XperiaZ2 is way lower than it should be and it cannot be adjusted up.

It has to be fixed soon, but it seems a typical software error since the sound is brilliant when I open a music player and listen to the same notification sound then - then it is loud and clear.

When I receive a message, then the very same sound become much lower.

Re: Text Notification Volume Level

Tomo1971 — Fri, 09 May 2014 22:53:37 GMT

I called Sony about this...

They have never heard of this problem and say that "there are no known issues with the device"

When I said their own forums have comments about it, as well as the likes of XDA etc, they said "We dont have forums" and that "its people making it up cos they dont like Sony and want people to buy a Samsung"

Well, you know what, her attitude makes me want to not buy Sony again.

Re: SMS Text Notification Volume Level

Dallaswatts — Sat, 10 May 2014 05:46:54 GMT

Software update doesnt fix any of these issues, the need to put out a firmware update hey

Re: SMS Text Notification Volume Level

Platosearwax — Sat, 10 May 2014 07:38:56 GMT

My ringer and SMS notifications seem plenty loud enough. However, when listening to music with headphones the notifications are extremely low. I am wondering if somehow the ringer and notifications are sometimes inheriting the media volume instead of the ringer/notifications volume.

I also noticed that the first day or so I had the phone my alarm was very quiet, even at the highest setting. Since then, though, the loudest setting scares the crap out of me and I have it set to about half. Seems a firmware fix would solve all of this.