Z1 gone wonky

Yankeemom — Sun, 13 Jul 2014 11:34:59 GMT

Hi guys, I'm back again.

Anyways, the top 3rd of my touchscreen has become unresponsive to touch! I can't swipe down from the top to get at the notifications and settings menus, and the top 2 rows of apps are untouchable. If I press the power button I can touch the all the buttons except power off. So I can't even reboot in safe mode. I can't turn it off, but did let it power down until it shut itself off. I figured rebooting might help, but nope. And when at the home screen (or any other base screen) the rotate function of the screen doesn't work, meaning I have to read stuff sideways. However, within an app (that I can open, that is) the rotate function DOES work. What is going on here? I noticed a scratch in the screen from the middle left edge (approx) up and about 1 cm in at the top of the screen. Could this really be affecting the screen function wo much? My last smartphone's touch worked fine despite having a big spiderweb crack in the corner of the screen. Thanks for any help. Do I have to send my phone away for repair?

Re: Z1 gone wonky

Hampus — Mon, 14 Jul 2014 13:49:29 GMT

Hi Yankeemom,

You can always try a software repair on your phone to exclude software related problems. This can be done via our program Update Service:

http://www.sonymobile.com/global-en/tools/update-service/
Download and install SUS at your PC, follow the instructions that appear.

But if the problem persist, I suggest that visit nearest service center to have your phone examined by a technician. You can contact your local support team for further information about nearest service center and/or how to proceed with this in the best possible way:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/

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Z1 gone wonky

Re: Z1 gone wonky