topic Re: proximity sensor not working in XPERIA archive

proximity sensor not working

beaver123 — Mon, 23 Jun 2014 20:40:44 GMT

my proximity sensor is not working,

i have tested it in service mode and tried rebooting to safe mode, i am running the latest software and still nothing,

i think the sensor is ok as the ambient light sensor works correctly,

please advise

Re: proximity sensor not working

_alexdon_ — Mon, 23 Jun 2014 20:47:39 GMT

How have you tested?Did you dial *#*#7378423#*#*-Service tests-Proximity switch?There,if you cover the sensor,you should get ON.

Re: proximity sensor not working

808Z2 — Mon, 23 Jun 2014 21:18:19 GMT

Seems like my proximity sensor is too sensitive. Always registers "on" so screen always stays off during calls. Only way to get the screen to turn on is if I shine a flashlight directly at the sensor... When I phone the sequence noted to test the proximity sensor, it says "on" even if nothing is blocking it... Is there a way to adjust this? It's a pain to wait until the other party hangs up to get my phone to turn on again...

Re: proximity sensor not working

_alexdon_ — Mon, 23 Jun 2014 21:23:53 GMT

Do you have a screen protector or tempered glass?

Re: proximity sensor not working

808Z2 — Mon, 23 Jun 2014 21:27:55 GMT

No screen protector. Not sure about tempered glass though. Using the phone right out of the box. I think it's a Hong Kong version that I bought unlocked.

Re: proximity sensor not working

808Z2 — Mon, 23 Jun 2014 21:30:42 GMT

By the way, thanks for the phone code. Wrote it down for future reference. That is a cool thing to have!

Re: proximity sensor not working

_alexdon_ — Mon, 23 Jun 2014 21:34:09 GMT

To remember the code better,just keep in mind that the code means *#*#SERVICE#*#*.About the sensor,you should have the phone examined at a sony service.

Re: proximity sensor not working

808Z2 — Mon, 23 Jun 2014 21:44:56 GMT

Thanks for the heads up! You read my mind. I was trying to figure out a way to remember the number sequence... Will check with Sony. Hopefully they can help, Z2 not available in the USA yet and bought international version with no warranty... Guess I'll carry around a small flashlight in the meantime.

Re: proximity sensor not working

_alexdon_ — Mon, 23 Jun 2014 21:46:03 GMT

I am sorry,but it is better to check with them.Keep us updated and do keep a flashlight.Just kidding.

Re: proximity sensor not working

Sam — Tue, 24 Jun 2014 03:02:49 GMT

Before getting it looked at it would be worth at least trying a software repair to completely rule out any potential software issue:

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

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Re: proximity sensor not working

beaver123 — Tue, 24 Jun 2014 14:10:36 GMT

using the service code the sensor always stays off,

Re: proximity sensor not working

_alexdon_ — Tue, 24 Jun 2014 14:13:33 GMT

Even if you cover the sensor?

Re: proximity sensor not working

beaver123 — Tue, 24 Jun 2014 14:15:57 GMT

even with the sensor covered, it does detect a change in light level for the ambient light reading though, so i assumed it was a software problem, but the fault remains after the new software is installed.

the fault is also present when starting in safe mode.

Re: proximity sensor not working

_alexdon_ — Tue, 24 Jun 2014 14:17:38 GMT

Check here:

http://www.sonymobile.com/global-en/support/contact-us/

You should be able to contact xperia care.

Re: proximity sensor not working

beaver123 — Tue, 01 Jul 2014 07:27:02 GMT

the phone has been sent for repair, hopefully this will be a swift repair as the handset i am using LG BL40 is far from being a smart phone.

Re: proximity sensor not working

_alexdon_ — Wed, 02 Jul 2014 12:54:13 GMT

Sorry to hear that,keep us updated.

Re: proximity sensor not working

Martin27 — Wed, 02 Jul 2014 15:53:16 GMT

My proximity sensor occasionally misbehaves when the other party ends the call first. The screen stays blank if I pull the phone away to hang up as they do.

If I pull the phone away mid call it seems to work OK.

Re: proximity sensor not working

Rajat8686 — Thu, 03 Jul 2014 17:14:47 GMT

Well.. Mine proximity sensor sometimes work.. Sometimes doesn't.. What i felt weird was.. It worked perfectly when i din't have any flip cover on..
Bt din't work with flip cover..
Then i tried the *#*#Service#*#* mentioned above.. N realised.. That proximity sensor works perfect when covered with anything that is not of the color "Black".. N doesn't,seem to detect black flip of the flip cover..
Hope that they can fix this.. It gets annoying sometimes.. Apart from this.. Its ultimate piece of engineering...

Re: proximity sensor not working

beaver123 — Mon, 28 Jul 2014 20:20:55 GMT

sorry for the late reply, the repair sheet said a new sensor was fitted, the sensor is now working correctly. thanks for your assistance

Re: proximity sensor not working

paradiseman — Tue, 29 Jul 2014 01:49:25 GMT

Mee too same problem when other party hangs the call you have to press power button to make screen on again. What's the problem. Is the repair centre won't scratch my two weeks new phone?