topic Re: dropping signal in XPERIA archive

dropping signal

Jester0968 — Mon, 23 Jun 2014 20:26:49 GMT

Okay so i have had my z2 for just over a month now all was well but it now drops signal regularly at home and at work. Please dont say its the network as girlfriend has a htc m8 on same network and hers does not have issues also when it does drop it fails to reconect i have cleaned the sim done a factory reset. Im willing to try any thing i do want to send the phone off for repair

Re: dropping signal

_alexdon_ — Mon, 23 Jun 2014 20:36:44 GMT

Try other SIM in your device or your SIM in other device.

Re: dropping signal

Jester0968 — Mon, 23 Jun 2014 21:55:29 GMT

Yes done that sim is fine

Re: dropping signal

_alexdon_ — Mon, 23 Jun 2014 22:18:08 GMT

Stop by a sony service.

Re: dropping signal

airahza — Mon, 23 Jun 2014 23:11:28 GMT

i also have the same issue. how to solve it?

Re: dropping signal

Sam — Tue, 24 Jun 2014 02:52:51 GMT

@airahza - Have you tried the steps outlined above to troubleshoot this?

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Re: dropping signal

Jester0968 — Tue, 24 Jun 2014 04:21:22 GMT

What steps outlined above.as for stop by at a sony service centre dont have one close to me.im looking for a solution ir a way round the problem ive used android for a few years now so no my way around quite well i think its a firmware issue and needs a fix from sony so probably never going to get one

Re: dropping signal

Sam — Tue, 24 Jun 2014 04:47:52 GMT

@Jester0968 - I was referring to trying other SIM's etc to narrow down the cause of the problem. However in addition to this do you have LTE enabled on your device?

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Re: dropping signal

Jester0968 — Tue, 24 Jun 2014 10:52:19 GMT

Yes tried swapping sim makes no difference yes 4g is on or lte

Re: dropping signal

_alexdon_ — Tue, 24 Jun 2014 10:54:26 GMT

Change to WCDMA and see if the same occurs.

Re: dropping signal

Jester0968 — Tue, 24 Jun 2014 11:07:02 GMT

Yes tried that as well no difference.just to add this it will be showing two to three bars on lock screen then when i unlock phone and start to use phone either web use or text it will drop off and quite ofter loose signal all together

Re: dropping signal

_alexdon_ — Tue, 24 Jun 2014 11:11:14 GMT

Could you go for a software repair?

Re: dropping signal

Jester0968 — Tue, 24 Jun 2014 13:26:10 GMT

How do i do that.not trying to be funny but the phone is only a month old. I just know the response from sony it would be try a new sim factory reset running in safe mode try 3g only try cleaning the sim. Ive tried all of the above it makes no difference.
Just picked phone up now no signal so unlock wait five minutes still not reconnecting switch 4g off then back on only then does it reconect

Re: dropping signal

_alexdon_ — Tue, 24 Jun 2014 13:29:01 GMT

I know you are dissapointed but you could try a software repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/

I am not sure it will help but you could give it a try.

Re: dropping signal

Jester0968 — Tue, 24 Jun 2014 13:31:36 GMT

Okay that sounds good i will give it a go tomorrow and report back. Many thanks for all your help it is greatly appreciated kind regards neil

Re: dropping signal

_alexdon_ — Tue, 24 Jun 2014 13:35:05 GMT

Ok,you are welcome.Keep us updated.

Re: dropping signal

Jester0968 — Wed, 25 Jun 2014 12:47:42 GMT

Okay software repair done and it's no better contacted Sony and they suggest same thing what next

Re: dropping signal

_alexdon_ — Wed, 25 Jun 2014 12:56:56 GMT

You have to take the phone into a sony service.

Re: dropping signal

Jester0968 — Sat, 28 Jun 2014 21:34:23 GMT

And what will they do plus how do I find my nearest one.
Has no one got any ideas to how I might resolve the problem or find a way round it

Re: dropping signal

_alexdon_ — Sat, 28 Jun 2014 21:35:07 GMT

http://www.sonymobile.com/global-en/support/contact-us/

Check here.