topic Re: Xperia Z2_Screen problem while making a phone call in XPERIA archive

Xperia Z2_Screen problem while making a phone call

TUDECE — Mon, 23 Jun 2014 15:09:54 GMT

Hi,

I have bought a Xperia Z2 two days ago. I think, I have a serious problem. When I want to make a phone call, I am writing the numbers and then press the call button, my screen gets completely dark when the phone is still in my hands (not close to my ears). I can still talk with my phone, but I cannot see the screen, therefore it is very difficult to end the call. If I am pressing the power button one-two or more than one-two times, the screen comes back and then I can end the call. I have a screen protector on my screen, which comes within the package of Z2. I tried if the same problem continues without screen protector or not. The answer is yes, it continues. I boot the phone in the safe mode, but the problem is still there.

I am waiting your help...

Re: Xperia Z2_Screen problem while making a phone call

_alexdon_ — Mon, 23 Jun 2014 15:16:02 GMT

I see you did your homework about the screen protector and safe mode.Do you have any case?

Also check if proximity sensor works fine.Dial *#*#7378423#*#*-Service test-proximity sensor.

Re: Xperia Z2_Screen problem while making a phone call

TUDECE — Mon, 23 Jun 2014 16:02:45 GMT

Thanks for your reply...

I don't have any case. I dialed the number you gave me. There is a test called "Proximity switch" and I made this test. I heard a sound like "duuuuut" and saw the message "Proximity switch ON". Do these messages mean "proximity sensor works fine"? If so what is my problem then?

Re: Xperia Z2_Screen problem while making a phone call

_alexdon_ — Mon, 23 Jun 2014 16:04:47 GMT

You have to cover the sensor to get the message on.If the sensor is not covered,it should say off.

Re: Xperia Z2_Screen problem while making a phone call

oojii — Mon, 23 Jun 2014 17:12:53 GMT

I have this problem too on my Xperia ultra z, i have checked light sensor and it works normal, but still having problem with my call. i really love this phone but soutward is shot (sorry)

Re: Xperia Z2_Screen problem while making a phone call

TUDECE — Mon, 23 Jun 2014 19:05:05 GMT

My phone works now normal after proximity sensor test.I hope that the problem is over, if not I will give it back...

Re: Xperia Z2_Screen problem while making a phone call

_alexdon_ — Mon, 23 Jun 2014 19:34:06 GMT

Ok,keep us updated.

Re: Xperia Z2_Screen problem while making a phone call

TUDECE — Tue, 24 Jun 2014 10:55:43 GMT

Hello,

Today morning I saw the problem again and I went to the service. I explained them the situation, and they told me "it is probably proximity sensor fault". They will also look at it and inform SONY for this fault. I hope to get a new one...

Re: Xperia Z2_Screen problem while making a phone call

_alexdon_ — Tue, 24 Jun 2014 10:57:36 GMT

I am sorry to hear this.I hope you will have your device back to you soon.

Re: Xperia Z2_Screen problem while making a phone call

TUDECE — Tue, 24 Jun 2014 11:04:04 GMT

Thank you for your great concern and for your best wishes...