topic Touch not working, at all! in XPERIA archive

Touch not working, at all!

CrumblingBiscui — Thu, 01 May 2014 22:57:22 GMT

Greetings there, friend!
I just got my Z2 delivered to me, and the first few (30-ish) minutes, it worked brilliantly. However, after a while of just lying on my desk, it spontaneously started to not register -any- of my touches.
It's when I'm trying to slide the lock up that it doesn't register any of the touches on the screen, but is affected by the physical buttons.
Help? ;_;
//Viktor

Re: Touch not working, at all!

Jake-SonyXperia — Fri, 02 May 2014 00:35:31 GMT

Hi CrumblingBiscuit.

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

With the information supplied, I suggest you reset the handset. Hold down the power key + the Volume Up key together until it vibrates.

Once this has been done try using the handset as per normal, if the issues continues, you may need to update or perform a software repair on the handset using PC Companion.

1. Download the PC Companion software from PC Companion and install it on your PC.

2. Install and open PC Companion then select Support Zone.

3. Phone Software Update.

4. Start.

5. Repair Phone

6. Continue

7. Accept data removal

8. Next

9. Wait for prepare

10. Select Phone

11. Follow the connection steps

let me know how you get on.

Re: Touch not working, at all!

CrumblingBiscui — Fri, 02 May 2014 09:25:44 GMT

Hello again!
I did all of the following steps, but as soon as the lock screen comes back on, I can't use the touch screen for anything. It simply doesn't register -any- movement.
I can power it off with the help of the physical buttons, but -nothing- on the touch screen works when the lock screen comes about.

Without this small little bug for me, though, the phone runs perfectly!

Re: Touch not working, at all!

Jake-SonyXperia — Wed, 07 May 2014 04:45:25 GMT

You may need to get this device back to the place of purchase, or through to one of our repair agents. I suggest that you contact Sony Mobile Customer Care if you wish to get the handset checked out.