topic Re: E1 dual problems......plz help in XPERIA archive

E1 dual problems......plz help

dip14 — Thu, 01 May 2014 16:46:23 GMT

Hello Sir

I have e1 dual which was automatically restarted and locked following which i have to make repair through pc companion.

Now the phone is working but the volume in headphone reduced upto 50% and battery is draining really fast.

Have tried factory reset but it does not work.......

I have bought this for music now i am totally devastated!!!!

Any help will be highly appriciated.

Re: E1 dual problems......plz help

_alexdon_ — Thu, 01 May 2014 16:52:11 GMT

The restart has stopped now?You could try another SIM.Repair again with SUS:

http://www.sonymobile.com/gb/tools/update-service/

Re: E1 dual problems......plz help

dip14 — Thu, 01 May 2014 16:58:41 GMT

Yes Sir the restart and phone lock is solved after repair through PC compaion.

Now i have the volume in th earphone reduced while listening to music but initially (before repair ) it was very loud.

I want to get back the previous loud volume .......what can i do ?

Factory reset did not work.

Plz help.................

Re: E1 dual problems......plz help

_alexdon_ — Thu, 01 May 2014 21:15:06 GMT

Try settings-apps-all-smart connect,force stop and clear data.Restart.

Re: E1 dual problems......plz help

dip14 — Fri, 02 May 2014 15:22:12 GMT

Sorry but did not work!

Actually the walkman sw is now showing latest version but initially it was something lower and was performing grt!

Even if i do factory reset the walkman version is still the latest A.06.

I will highly appriciate any idea to get the old set of applications back.

Thank you.

Re: E1 dual problems......plz help

_alexdon_ — Fri, 02 May 2014 15:26:11 GMT

To get back walkman,just go to settings-apps-all-walkman,uninstall updates.

Re: E1 dual problems......plz help

dip14 — Fri, 02 May 2014 17:43:08 GMT

No such option there only force close and clear data.

This is in brief what happend....The volume was very loud in head phone when i open the box.

Then....

1.The phone restarted and scrren is locked.

2.I have to repair with E1 model( E1 dual not included still now) through PC companion.

3.Then the phone is ok but headphone volume is very much reduced and also battery is darining little faster.

4.I did factory reset but problem were not fixed.

Wish there is a cure..Thanx.

Re: E1 dual problems......plz help

_alexdon_ — Fri, 02 May 2014 18:52:41 GMT

Try another repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/

If not helping,stop by a sony centre:

http://www.sonymobile.com/global-en/support/contact-us/

Re: E1 dual problems......plz help

dip14 — Sat, 03 May 2014 02:35:51 GMT

Ok Sir i will do that.

Any idea why this happens?is it a serious issue..i mean is it unusuble for music now on?

Also there is no option for e1 dual in SUS.....E1 is choosen...is it right?

Thanx.

Re: E1 dual problems......plz help

_alexdon_ — Sat, 03 May 2014 08:24:27 GMT

It should not be unusable,first lets repair and we will see.Yes,choose E1.

Re: E1 dual problems......plz help

dip14 — Sat, 03 May 2014 16:01:20 GMT

Ok i have checked thoroughly and surprisingly the clear bass feature is not at all working.

U put it -10,0,+10 ....wherever ....it sounds the same!

Any help?

Re: E1 dual problems......plz help

_alexdon_ — Sat, 03 May 2014 19:07:55 GMT

Did you try the repair?

Re: E1 dual problems......plz help

dip14 — Sun, 04 May 2014 04:06:43 GMT

Yes both with pc companion and sus.

The overall volume system has been reduced.In the voice call also sound is reduced.

Very much confused.

Re: E1 dual problems......plz help

_alexdon_ — Sun, 04 May 2014 08:39:34 GMT

And can't you change settings in sound enhancements?

Re: E1 dual problems......plz help

dip14 — Sun, 04 May 2014 16:37:13 GMT

I can but bass equilizer change has no effect.and call voice also very much reduced after repair.

Re: E1 dual problems......plz help

_alexdon_ — Sun, 04 May 2014 19:37:44 GMT

You should stop by a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

Re: E1 dual problems......plz help

dip14 — Mon, 05 May 2014 15:25:57 GMT

Ok i have been to service center and they have as usual run another update.

And the botton line is that ...the low volume problem has not resolved....furthermore ...they have clearly told that they can do nothing more than this....and may be SONY will fix this upgradation problem...no idea when ,how or certainty of this.

And what do as a customer i get.......a music phone with a volume lowest u can think....result of an official update !!!

If any one be kind enough to guide me how i can claim warranty or proceed further with this issue....i will be very much obliged.

Because the service center loudly said......"DO WHATEVER YOU WANT........"

Re: E1 dual problems......plz help

_alexdon_ — Mon, 05 May 2014 20:52:48 GMT

You need to contact a staff member,he will guide you:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967

Re: E1 dual problems......plz help

dip14 — Wed, 07 May 2014 02:51:51 GMT

is it true?

www.xperiablog.net/2014/05/05/xperia-e1-dual-update-20-0-b-0-84-starts-to-roll/

will this fix volume not battery issue?
how can I get it?

Re: E1 dual problems......plz help

_alexdon_ — Wed, 07 May 2014 10:39:18 GMT

You have to use PC companion or Sony update service to check for the update.