topic Z2 camera has stopped working in XPERIA archive

Z2 camera has stopped working

jasonl05 — Wed, 21 May 2014 08:33:22 GMT

Hi All,

Had the Z2 a week which replace my Z1 and for some reason the external camera has stopped working. It appears to be a black screen only. When pressing the 'shutter' icon there is a small square shape appears in the centre of the screen and thats it! the only other icon besides pressing the 'home' icon to exit is the 'reverse' icon which works fine.

Done all the usual things:-

Delete content from memory card/internal storage
Rebbot using 'red button' next to sim card slot
'Factory data reset' in Settings>Backup & reset>personal data
Checked for obscurities over lens

Really frustrating as it was working perfectly!

Any help welcome.

Re: Unfortunately camera has stopped

_alexdon_ — Wed, 21 May 2014 09:43:00 GMT

Do you have Z1 or Z2?Try a software repair:

http://www.sonymobile.com/gb/tools/update-service/

Re: Unfortunately camera has stopped

jasonl05 — Wed, 21 May 2014 10:45:14 GMT

Hi,

Thanks for the fast response.

Did that yesterday and just tried it again but no luck I'm afraid. Must be a hardware issue rather than software.

P.S. Phone is a Z2

Re: Unfortunately camera has stopped

dm841 — Wed, 21 May 2014 10:55:27 GMT

hold down the power button and volume up wait till it vibrates 3 times rapidly, lunch your sus and follow instructions on the screen .before all of this pls backup device as sus would wife everything on the device to reset it .

p.s SUS is sony update service

Re: Unfortunately camera has stopped

jasonl05 — Wed, 21 May 2014 11:02:17 GMT

Again thanks for the response.

That acheives the same results as connecting via USB to SUS.

All it shows when trying to use the camera is a small square outline about 1cm x 1cm in the centre of the screen. The videa record and shutter button are rendered inoporable and you can only exit via the home buttom.

All other phone features work fine.

Re: Unfortunately camera has stopped

Alexander1 — Thu, 22 May 2014 13:59:33 GMT

Unfortunately it sounds like you should need to have your phone examined by a service centre. Please contact your local Xperia support team for more information:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Unfortunately camera has stopped

Davoslink — Wed, 28 May 2014 08:23:39 GMT

Thank you so much, I also got a Z2 recently and was experiencing the same problem, i even had to restart/ reset my phone but all to no avail but after trying the method you posted , my camera started working. Thanks man

Re: Unfortunately camera has stopped

jasonl05 — Thu, 29 May 2014 04:19:09 GMT

Hi Davoslink,

Glad you're sorted but you don't actually mention which method worked for you.

Re: Unfortunately camera has stopped

Davoslink — Sat, 31 May 2014 19:28:04 GMT

Hi, sorry for replying late! the power button and the volume up method worked for me but somehow am still experiencing the same problem as it only works temporarily. I am thinking of flashing the phone