topic Re: Proximity sensor/screen issue during call in XPERIA archive

Proximity sensor/screen issue during call

klcleon — Wed, 21 May 2014 05:06:48 GMT

My screen goes black during call as normal
But the screen can still register touches
This made me end call(via my face)several times!

Anyone else with similar issues?

Re: Proximity sensor/screen issue during call

Uliwooly — Wed, 21 May 2014 05:20:24 GMT

Are you certain that there's nothing partially blocking/covering the proximity sensor?

Re: Proximity sensor/screen issue during call

klcleon — Wed, 21 May 2014 05:25:01 GMT

I mean the screen goes black when i put it to my face like it supposed to

But the screen can still register touches thus my face or finger sometimes end up ending the call

I have checked the diagnostic toll and build in check, the proximity sensor works, i guess it's just not disabling the screen during call

Re: Proximity sensor/screen issue during call

Swagata — Wed, 21 May 2014 05:56:55 GMT

Same issue is there at my Xperia M

Re: Proximity sensor/screen issue during call

_alexdon_ — Wed, 21 May 2014 09:40:00 GMT

Boot the phone in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Proximity sensor/screen issue during call

klcleon — Wed, 21 May 2014 09:58:16 GMT

The same happened in safe mode
I can still end call etc when my screen is totally blacked out
I have only had my phone for 4 days though and that had pretty much happened since the first day i used it
So i doubt it's from other apps i installed

Re: Proximity sensor/screen issue during call

_alexdon_ — Wed, 21 May 2014 09:59:53 GMT

You should take it back and let them look at it.

Re: Proximity sensor/screen issue during call

Pri6oner — Wed, 21 May 2014 11:03:37 GMT

I experience this problem also. The diagnostics show the proximity sensor as working however whilst in a call I can feel the vibration of button presses against my cheek.

Re: Proximity sensor/screen issue during call

econrathe — Tue, 27 May 2014 13:42:08 GMT

I also have this problem. Do I really have to send the phone back or has anyone found out what the problem is?

Re: Proximity sensor/screen issue during call

Bexorcist — Tue, 27 May 2014 14:58:56 GMT

I have the same issue. I use Tempered Glass Screen Protector though? Could this have anything to do with the issue?

Re: Proximity sensor/screen issue during call

klcleon — Tue, 27 May 2014 16:05:28 GMT

The latest 17.1.1.A.0.402 seems to have fixed it

or maybe I learnt to be more careful! haha

But it definitely fixed the wonky double tap to wake up!

Re: Proximity sensor/screen issue during call

0-60 — Wed, 11 Jun 2014 16:11:36 GMT

Same issue even with latest firemware.

Re: Proximity sensor/screen issue during call

klcleon — Wed, 11 Jun 2014 23:49:14 GMT

Yea, it's still there 😕
Not fixed

Re: Proximity sensor/screen issue during call

daphyd — Thu, 12 Jun 2014 12:24:21 GMT

Same even after update z2 but ended up sending it in for Sony to fix today just hope it doesn't come back battered or dinged
Unless someone has had any experience

Re: Proximity sensor/screen issue during call

klcleon — Thu, 12 Jun 2014 17:24:38 GMT

I can't be bothered to take it in
I need to work 6 days a week 12 hrs a day and i need my phone for work every day
So i really dun want to send it in for afew days and have them reset everything! Then i need to set them all up again!
I hope it works for you though and if it does
I guess i might consider giving it a shot!
Gd luck anyway!

Re: Proximity sensor/screen issue during call

daphyd — Thu, 12 Jun 2014 19:08:26 GMT

Cheers
I had a fault with reception on a ip5 and sent it into AppleCare by post one phone call and next day prepaid box came that I then took to the post office
Apple received it Tuesday morning I had a replacement Wednesday morning now that's what I call service
So far I'm £7.50 out of pocket as I had to send this z2 back in a box a bought and a bag because it had a battery in then insurance on top
Sony
Sony
Sony hang your head in shame appalling customer service even Htc do it better some calls to pick it up and brings it back fixed
No money to pay on my part
Will never buy another Sony product until customers come first

Re: Proximity sensor/screen issue during call

Bullerd — Tue, 08 Jul 2014 20:42:49 GMT

Yes exactly the same. It's not the proximity sensor. That works fine. But even when the screen is turned off by the proximity sensor it still registers touch. What also happens is proximity stops working randomly, leaving it in the screen off state so when you want to end the call you have to turn the screen on to hang up. Very annoying. I'm returning phone.

Re: Proximity sensor/screen issue during call

Bullerd — Tue, 08 Jul 2014 20:45:12 GMT

I'm running xxx402 and still the same problem
and the double tap to wake is totally flakey
very poor quality Sony

Re: Proximity sensor/screen issue during call

ZanderSmit — Sun, 13 Jul 2014 14:19:29 GMT

Had the same issue, i eventually solved it by disabling tap-to-wake-up.

I realize that disabling one feature to have another work is hardly a solution,but it is atleast a temporary one, untill (IF EVER) Sony fixes it with a software update.

Try it ou and see if it works:

Settings>Display>Tap to wake up (Remove the checkmark)

Cheers

Re: Proximity sensor/screen issue during call

klcleon — Sun, 13 Jul 2014 14:44:01 GMT

That's great
Worked for me!
Since the double tap hardly ever worked anyway!
I got so used to double tap from my time with tablet z that i sometimes double tap my old xperia that doesn't have the feature.
But ever since my Z2 hardly ever worked, i have gotten used to not using it lol