topic Re: Lifelog unknown error in XPERIA archive

Lifelog unknown error

Tepez — Thu, 01 May 2014 06:21:58 GMT

Hi, this is my second problem with lifelog. Today, as 5 days ago I turned on my Z1 (of corse with upgrated and updated everything) and I wanted to open lifelog to synchronize night mode and it popped me "Unknown error" I clicked OK and AGAIN night mode didn't synchronize!!! I see that I didn't sleep today! (I TURNED ON NIGHT MODE AS EVERYDAY). Just application has a problem after "unknown problem". Today is 1st may and one day ruined all month of aferage calculation.
OK, problem can be, but WHY smartband or lifelog don't try to synchronize SLEEP ???

Re: Lifelog unknown error

sookk — Fri, 02 May 2014 00:07:44 GMT

That's very strange ... Are you connected to the internet when you update? Perhaps you can post a screenshot.

Re: Lifelog unknown error

Tepez — Fri, 02 May 2014 07:43:11 GMT

Of corse I am! When I get this error again I will do screenshot and show it here.
As I said when "Unknown error" is on display of lifelog after night I have problem and smartband synchronize everything without night mode. Like lifelog debug and smartband or/and lifelog no more synchronize night mode. Application or/and smartband "think" that it has been synchronized yet, so it don't have to check it again.

Re: Lifelog unknown error

Johan — Fri, 02 May 2014 13:18:31 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I'm sorry to hear that its not working properly.

In what stage do you get Unknown error? (Log in, starting app, NFC touch to get the smartband connected?) Please explain more.

Do you use auto night mode or setting night mode manually in your smartband?

Did you see in the phone statusbar that the Smartband icon said night mode?
Do you get other data synced in your lifelog today? (Photos etc)

Re: Lifelog unknown error

Tepez — Fri, 02 May 2014 17:06:01 GMT

Hi. Stage of unknown error is when I turn on Z1, click Lifelog to see how did I sleep and on the screen I see "Unknown error" and OK as option, when I click OK then application log out, when I log in, then smartband don't send sleep mode to lifelog.
I use manual night mode. Before I change night mode I turn off mobile. Next day when I wake up I turn on day mode, than I go to turn on my smartphone. 3 times I turned off my mobile and 2 times I had the same problem.

Re: Lifelog unknown error

Johan — Mon, 05 May 2014 11:43:21 GMT

Thanks!

I will forward this to concerned team to have them investigate this. I will get back to you as soon as I hear anything.

Re: Lifelog unknown error

Johan — Fri, 09 May 2014 08:01:54 GMT

We have not been able to reproduce this during test.

For further investigation I will need the address you use to log in to the Lifelog application. This in order to check if there's any problem with the account.

Send this to me in a PM and we will continue to investigate this.

Re: Lifelog unknown error

robytigers — Wed, 28 May 2014 18:31:18 GMT

hello, for 48 hours I have a problem with Smartband. I am unable to switch to day mode or night mode! nothing will appear in the screen. but Smartband flashes and vibrates normally when I press. Lifelog records nothing on sleep. I try to put it out, but it did not change anything 😞 everything else works normally

Re: Lifelog unknown error

robytigers — Wed, 28 May 2014 18:49:30 GMT

problem solved. remove and reinstall Lifelog. I thought losing my data, but they are all present! great

Re: Lifelog unknown error

sookk — Fri, 30 May 2014 01:08:01 GMT

Your data is stored online .. that's why you don't loose any of the information

Re: Lifelog unknown error

MattG — Sun, 27 Jul 2014 20:56:33 GMT

Had climbed up a mountain today. So was excited to to sync my smartband, the mobile network reception wasn't great but thought it would work since I was able to receive emails. Got an unknown error and didn't sync any of my data up until that point.

Extremely disappointed that the data isn't backed up on the phone first and then synced to your online account. However in this situation it seems to have commited the data, but the data never reached its destination and then it was lost for good.

Re: Lifelog unknown error

Aman_Chhajed — Thu, 11 Sep 2014 10:02:39 GMT

lifelog app was working properly since one month and suddenly after i updatedd it once it has stopped working.. i am unable to log in either with my google account or sony entertainment account.. it just shows unknown error and again goes back to sign in page.. it is so frustrating.. fix it as soon as possible.. btw i am an XPERIA Z2 user..

Re: Lifelog unknown error

MonsterAor — Thu, 11 Sep 2014 14:00:02 GMT

I have proble with sign in Lifelog .... what's wrong with it? Please help to fix

Cannot sign in both Google Account and Sony Account ....

Pleaes help to fix ...

Re: Lifelog unknown error

MonsterAor — Thu, 11 Sep 2014 16:28:07 GMT

Now i can login with Sony account but still cannot sign in with google account.

and one more thing my lifelog didn't show weather..

can u advise on this? thank in advance

Re: Lifelog unknown error

Albatro1988 — Wed, 05 Nov 2014 08:47:05 GMT

Dear Johan I have the very same problem as Tepez. The steps I did are the following: with my Z2 on and connected to Internet I switched my smartband SWR10 on night mode. Then I turn off the Z2 and I go to sleep. In the morning I turn on the Z2 and try to sync the smartband. I get an error ''couldn't connect to the server''. I check my WiFi connection and I see there is a problem in uploading data. I turn off and on the WiFi and now the connection is fine. I try to sync again the smartband and this time it works. Unfortunately all my data collected before that moment are gone. Lifelog does not show anything related to my sleep or the steps taken before the sync was successful.
I am wondering: do you strictly need a connection to sync your data? If it is so, why the Z2 cannot store the data until you will have a working connection?

Thanks for the help!