topic Re: Battery Draining While Charged in XPERIA archive

Battery Draining While Charged

Zulfaz — Tue, 04 Mar 2014 14:35:21 GMT

i have some problems..

which is when i charged my phone,it drains it battery life..

and sometimes when charging the battery doest even go up..

please help me..

i using sony xperia neo l

Re: Battery Draining While Charged

_alexdon_ — Tue, 04 Mar 2014 14:39:32 GMT

Download sony update service and repair your software:

http://www.sonymobile.com/gb/tools/update-service/

Re: Battery Draining While Charged

Jake-SonyXperia — Wed, 05 Mar 2014 02:35:29 GMT

Hi Zulfaz,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

With the information supplied, I first suggest removing any new applications, as this is commonly a result of an application that is using to much resource, which results in the battery discharging even whilst on charge.

If you are playing a Game which requires medium to high resources, this will likely happen every time. However if this happens when not using the handset then it is likely an application running in the background.

Try the above first and let us know how you get on.

Don't forget to mark posts that answers the topic as Accepted Solution.
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Re: Battery Draining While Charged

Zulfaz — Wed, 05 Mar 2014 14:35:10 GMT

nope it doesnt change a thing..i tried it

Re: Battery Draining While Charged

Jake-SonyXperia — Wed, 05 Mar 2014 23:39:07 GMT

Hi Zulfaz,

Did you also try the Software repair on the handset using the Update Service?

Please let us know how you get on.

Re: Battery Draining While Charged

_alexdon_ — Thu, 06 Mar 2014 11:58:26 GMT

@Jake-SonyXperiaSupport wrote:

Hi Zulfaz,

Did you also try the Software repair on the handset using the Update Service?

Please let us know how you get on.

Don't forget to mark posts that answers the topic as Accepted Solution.
If you find any post helpful, press Kudos.
What are your thoughts about this forum? Let us know by doing this short survey.

http://www.sonymobile.com/gb/tools/update-service/

Re: Battery Draining While Charged

Danial-mach1 — Thu, 06 Mar 2014 12:03:49 GMT

Did you try to charge your phone when its off??

Re: Battery Draining While Charged

Zulfaz — Thu, 06 Mar 2014 14:59:27 GMT

i tried that also//

sometimes it goes up.sometimes it drain..

and if charged it never went 100%

i think about 60% and then it started draining again

Re: Battery Draining While Charged

Danial-mach1 — Thu, 06 Mar 2014 15:18:53 GMT

try this one:

enter this code *#*#7378423#*#* in phone pad

then go to service tests>battery health test see what it write there

if says good no need to replace then as Alexdon&Jake said go for software repair by SUS

Re: Battery Draining While Charged

Zulfaz — Sun, 09 Mar 2014 05:11:19 GMT

i go to the service test but i dint finish the battery test because before it finish my phone has shut down, but it said the battery status was good.

i think my problem is the phone micro-usb plug is malfuntioning

Re: Battery Draining While Charged

Jake-SonyXperia — Mon, 10 Mar 2014 23:20:23 GMT

@Zulfaz,

I suggest you contact Sony Mobile Customer care via phone, as you may need to get the device checked by a service agent. Please use the link below to find these details.

I apologize for the inconvenience this may cause.