topic Re: Android email app formatting errors in XPERIA archive

Android email app formatting errors

EdP — Sat, 05 Apr 2014 09:34:18 GMT

Some emails viewed by the standard Android email app don't format corrrectly. However the formatting is correct if I use the Gmail app instead.

Below are two screenshots of the same email. The first using the standard email app has errors - some HTML has not been rendered correctly. The second using the Gmail app is fine.

Am using the latest KitKat.

Any suggestions about how to fix this?

Standard app

Gmail app

Re: Android email app formatting errors

_alexdon_ — Sat, 05 Apr 2014 13:29:30 GMT

Try settings-apps-all-email app,force stop and clear data.Enter you details again.

Re: Android email app formatting errors

EdP — Mon, 07 Apr 2014 16:29:35 GMT

Unfortunately that failed to work. Its only a very small number of emails that are affected - from certain senders. So the ones from Banana Republic (for example), always seem to go wrong on this email app. They work OK on the Gmail app, on Windows Live Mail on my computer, and on our IPad.

I now realise this app is a Sony specific app and not a general Android app. I believe there is a minor bug that fails you correctly handle certain HTML sequences. I suspect it has probaly not been kept up-to-date with all the HTML protocols.

Could you report it to the Sony developers.

Many thanks.

Re: Android email app formatting errors

_alexdon_ — Mon, 07 Apr 2014 20:07:18 GMT

Contact xperia care:

http://www.sonymobile.com/global-en/support/contact-us/