topic Re: Help!! Data missing after sending it in for repairs. in XPERIA archive

Help!! Data missing after sending it in for repairs.

azri — Sat, 22 Mar 2014 05:21:24 GMT

I sent in my Xperia Z1 for repairs because of a cracked screen. So when I got it back, all the data was missing. I suspect they did a hard factory reset causing all my data to be wiped. Add. info: I sent it to an authorized Sony dealer and I did not have a sd card so all the data was internal memory. Please help me figure a way to retrieve the data! I can't bare losing all those memories.

Re: Help!! Data missing after sending it in for repairs.

Ansh_2013 — Sat, 22 Mar 2014 05:37:52 GMT

So sorry to hear that. How is it even possible that no authorised personal over there asked you to have a complete backup of your device before submitting it for repairs? Or did they tell you?

Re: Help!! Data missing after sending it in for repairs.

azri — Sat, 22 Mar 2014 05:50:13 GMT

Nope. They didn't say anything. Plus it was impossible to backup the device since the screen was unresponsive so it can't connect to my pc.

Re: Help!! Data missing after sending it in for repairs.

Ansh_2013 — Sat, 22 Mar 2014 05:58:34 GMT

Strange that they did not intimate you about backing up your data. Contact Sony. Try to go for a Hard recovery option if there is still something left, I dont think you are left with any data.
Also have you given your device under the accidentall cover??
They have replaced or repaired your unit?

Re: Help!! Data missing after sending it in for repairs.

azri — Sat, 22 Mar 2014 06:21:01 GMT

I will try contacting Sony. Yes, I sent the device with a cracked screen, and they replaced it with a new glass front.

Re: Help!! Data missing after sending it in for repairs.

Ansh_2013 — Sat, 22 Mar 2014 06:31:47 GMT

Then it has been repaired.

Under accidental cover your unit should have been refurbished or replaced with a brand new unit, but if you say that only the digitizer has been replaced then you should go for the HARD RECOVERY option and try your luck.

Re: Help!! Data missing after sending it in for repairs.

azri — Sat, 22 Mar 2014 06:57:08 GMT

Yes, only the digitizer has been replaced. How do I do this Hard Recovery?

Re: Help!! Data missing after sending it in for repairs.

Younisace — Sat, 22 Mar 2014 08:17:41 GMT

Hi azri, i feel your pain but i think that whenever you take any device in for repairs, it is the backing up thats most important.