topic Xperia Z1 camera issue in XPERIA archive

Xperia Z1 camera issue

EzioXIII — Sun, 02 Mar 2014 17:34:54 GMT

I'm open the service test and test about camera, But it said that " Auto-Focus Failed". When I use Camera to take a photo, It doesn't focus to anything, no infiniti, no auto focus, no macro, when i use finger to focus, it is the same. :(( please help me.

Re: Xperia Z1 camera issue

Thommo — Sun, 02 Mar 2014 18:12:08 GMT

Backup all your data and then perform a system repair if it is still the same then you would possibly have a hardware fault and would need to seek further help from a Sony authorised service centre

Re: Xperia Z1 camera issue

Jake-SonyXperia — Mon, 03 Mar 2014 01:47:03 GMT

Hi EzioXIII,

Please see the instructions below on how to perform a software repair as well as a link on how to backup the handset.

Backup & restore

To perform a software repair, please follow the below instructions.

Download PC Companion

To repair the phone software

1. Install PC Companion on a Windows PC from Support

2. In PC Companion, under Support Zone and click Start.

3. Under Phone Software Update, click Start.

4. Click repair phone.

5. Follow the on-screen instructions.

I apologize for any inconvenience this may cause.

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