topic Re: No email notifications in XPERIA archive

No email notifications

thegios — Sun, 02 Mar 2014 14:54:54 GMT

Problem started days ago: not receiving email notifications from posts I am subscribed to.

Verified all settings and all is checked.

And no, notifications are not going into spam folder.

Forum email notifications to subscribed threads

thegios — Sun, 02 Mar 2014 15:20:15 GMT

Are you receiving email notifications for new posts to threads you are subscribed to?

For me they stopped days ago with no reason

Re: Forum email notifications to subscribed threads

_alexdon_ — Sun, 02 Mar 2014 19:59:36 GMT

Take a look in settings-subscriptions and notifications-notification settings and see if you have the correct settings.

Re: Forum email notifications to subscribed threads

thegios — Mon, 03 Mar 2014 07:45:04 GMT

As I wrote clearly on first post, yes all my settings are correct

Re: Forum email notifications to subscribed threads

Johan — Mon, 03 Mar 2014 14:24:37 GMT

I can't identify any problems with notifications from our side, and it seems to be working as intended when I made some test.

So I suspect that it may be something on your E-mail side.

Is there anybody else that experience problems with notifications?

Re: Forum email notifications to subscribed threads

thegios — Mon, 03 Mar 2014 22:44:15 GMT

I have not changed anything on my gmail account.

Emails are nit received at all, they are nit even going into trash folder.

I attach my settings

Re: Forum email notifications to subscribed threads

_alexdon_ — Mon, 03 Mar 2014 22:57:34 GMT

Try to clear data for your browser.It is a strange issue you have there.

Re: Forum email notifications to subscribed threads

thegios — Tue, 04 Mar 2014 07:02:54 GMT

My browser? Where? Chrome on the xperia, chrome on the nite 10.1 or chrome on the windows laptoo? Why the cache of the browser would have anything to do with this firum not sending me email notifications?

Re: Forum email notifications to subscribed threads

Johan — Tue, 04 Mar 2014 08:09:06 GMT

Your settings looks OK so no trouble there.

Make sure that your notification mails doesn't end up in the "social or campagin" labels on Gmail.

I will pass this on to have it checked. Just to see if there is some problem with your account.

Re: Forum email notifications to subscribed threads

thegios — Tue, 04 Mar 2014 11:12:38 GMT

I do not have those new labels activated, only classic inbox.

Re: Forum email notifications to subscribed threads

Johan — Wed, 05 Mar 2014 12:38:43 GMT

@thegios , I just got an reply from a colleague working with the forum platform. If you could provide us with what's stated bellow, it would help.

"Can you ask the user to provide a time stamp of an example when they should have received mail (like the moment a response was made in a topic they're following that should have generated a subscription notification but didn't)? This will help us isolate any offending results in our log-checking. "

Re: Forum email notifications to subscribed threads

thegios — Wed, 05 Mar 2014 12:49:59 GMT

Well for example I did not receive any notificstion of your comment, which according to the forum was made 10 mins ago, and it is now 13:50 Rome time GMT+1

Re: Forum email notifications to subscribed threads

thegios — Wed, 05 Mar 2014 19:14:05 GMT

I have received an email notification 5 mins ago for a new comment to a post I am subscribed to

Re: Forum email notifications to subscribed threads

Johan — Thu, 06 Mar 2014 09:04:24 GMT

Yes, I got an reply from our forum developers.

"This should now be resolved for the user.

To clarify further on this issue, our senior engineers found that the user had unsubscribed using the link in the email template. We've removed them from that exclusion list on our side so they should be good to go. We've also filed an improvement ticket on our end to ensure this is self-serviceable in the future. "

Re: No email notifications

thegios — Thu, 06 Mar 2014 09:06:34 GMT

Ok thanks

Re: No email notifications

thegios — Sat, 22 Mar 2014 16:47:42 GMT

problem has started again: i am not receiving any longer email notifications

Re: No email notifications

Johan — Mon, 24 Mar 2014 09:10:29 GMT

And you're sure that you haven't clicked the unsubscribe button in any of your E-mail notification this time?

Re: Forum email notifications to subscribed threads

Dr_Chris — Sun, 31 Aug 2014 00:21:48 GMT

Try ticking the second box: "notify me for my own posts and replies" as well as the third one, as I had a similar problem and now it's working fine.

Hope this helps

Chris