topic Re: Xperia U Auto restart problem in XPERIA archive

Xperia U Auto restart problem

LambaR — Fri, 21 Mar 2014 13:42:06 GMT

Hi,

My phone was working fine few hrs ago, but i got a call and meen while i got few errors all togather and errors was not alowing me to pick the call. When i try to boot my phone, my phone got off but not get started again. It showing "Sony" logo then "Xperia" logo then getting auto restart.

Please help me to get the same fixed also advice how i can get the contact restore in this condition when phone is not geting started.

Thanks

Re: Xperia U Auto restart problem

_alexdon_ — Fri, 21 Mar 2014 13:49:13 GMT

If the phone does not turn on,you will not be able to restore or backup anything.You should try a repair via SUS:

http://www.sonymobile.com/gb/tools/update-service/

Re: Xperia U Auto restart problem

LambaR — Fri, 21 Mar 2014 14:41:20 GMT

Tired doing the same as you suggest. but nthng happends. my phone is not connectted with software.

Re: Xperia U Auto restart problem

_alexdon_ — Fri, 21 Mar 2014 17:24:44 GMT

See if you are able to boot it in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Xperia U Auto restart problem

gizmonomono — Fri, 21 Mar 2014 20:08:34 GMT

I have the same problem, mine won't start in safe mode.

Re: Xperia U Auto restart problem

LambaR — Sat, 22 Mar 2014 06:25:04 GMT

HI,

My phone is not geting started.. how i can follow the steps adviced by you Its not even starting in safe mode.

Thanks

Re: Xperia U Auto restart problem

_alexdon_ — Sat, 22 Mar 2014 06:39:32 GMT

Charge for 1 hour,after that remove the battery and put it back in.Try to repair with SUS.

Re: Xperia U Auto restart problem

Swaroop2214 — Sat, 22 Mar 2014 09:17:54 GMT

Updated via sony update service still problem remains the same.

Re: Xperia U Auto restart problem

_alexdon_ — Sat, 22 Mar 2014 09:21:03 GMT

You should take it to closest sony service:

http://www.sonymobile.com/global-en/support/contact-us/