topic Re: Phone dialer app issue in XPERIA archive

Phone dialer app issue

itandy — Thu, 03 Apr 2014 04:56:30 GMT

I just found a bug in the dialer app. When dialing out to a IVR system, after connected I'll bring out the keypad to key in something. But the numbers I key in are not displayed on the screen. For example, if I need to input my credit card number, it'll be very frustrating because I may get confused of which number I just press.

I'm using the latest .199 firmware. Anyone else notice this issue?

Re: Phone dialer app issue

jaggerkieth — Thu, 03 Apr 2014 05:00:27 GMT

Have you tried reinstalling the update?

Re: Phone dialer app issue

manjuboyz — Thu, 03 Apr 2014 05:08:35 GMT

Hi itandy

just give me few more information, are you able to use dialpad when calling a number ?? do you have any issues on that time ??

>it happens only when you are on call ??

try this

>settings -> apps => all -> Keypad ->clear cache/data restart the phone and try it again, it might some software glitch is doing this way

let us know

Manjuboyz

NOTE:
Rate me(Kudos) If you are happy with my Resolution, Thanks

Re: Phone dialer app issue

itandy — Thu, 03 Apr 2014 06:16:07 GMT

@jaggerkieth wrote:
Have you tried reinstalling the update?

What update do you mean?

Re: Phone dialer app issue

itandy — Thu, 03 Apr 2014 06:22:05 GMT

@manjuboyz wrote:
Hi itandy
just give me few more information, are you able to use dialpad when calling a number ?? do you have any issues on that time ??
>it happens only when you are on call ??

try this
>settings -> apps => all -> Keypad ->clear cache/data restart the phone and try it again, it might some software glitch is doing this way
let us know
Manjuboyz

NOTE:
Rate me(Kudos) If you are happy with my Resolution, Thanks

The dialpad works fine when inputting the phone number to dial out. Yes, the problem only exists when connected but I need to input additional keys using the dialpad.

I'll try to clear data and see if it helps.

Re: Phone dialer app issue

jaggerkieth — Thu, 03 Apr 2014 07:19:37 GMT

Try reinstalling the update using PC Companion or SUS and see if it helps

Re: Phone dialer app issue

itandy — Fri, 04 Apr 2014 04:58:12 GMT

Last night I replaced the phone app APK with the one from Xperia ZR (.101 firmware). Guess what, it works fine. No problem at all in dialpad now. Though there's a FC from the phone app whenever I reboot the phone. But I checked the logcat and it seems to be a minor issue.

Re: Phone dialer app issue

jaggerkieth — Fri, 04 Apr 2014 05:18:03 GMT

Lets just wait for a firmware update to fix this.

Re: Phone dialer app issue

itandy — Fri, 04 Apr 2014 12:13:53 GMT

To my disappointment, the phone app in the latest .205 firmware, though for LT30p, still has the same problem. Seems Sony is not even aware of the issue yet.