topic Re: Can't operate during call. in XPERIA archive

Can't operate during call.

Asad890 — Sat, 01 Mar 2014 22:11:56 GMT

This is happening after I updated to 4.3. I cannot touch any option (whether in settings or any conversation etc.) while I'm on a call and now this has started to annoy me.
After the update, the performance has also degraded. It runs slow and mostly, different applications freeze. Sometimes, the lock button doesn't unlock the phone. Please help me out.

Re: Can't operate during call.

Danial-mach1 — Sat, 01 Mar 2014 22:15:40 GMT

Do you use apps like battery saver task killer or else?

Re: Can't operate during call.

_alexdon_ — Sat, 01 Mar 2014 22:18:15 GMT

Boot your phone into safe mode and see if the same occurs:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Can't operate during call.

Asad890 — Sun, 02 Mar 2014 00:22:42 GMT

No, Danial.
And I'll try it, alexdon.

To be more specific, the back button and keyboard don't work during call.

Re: Can't operate during call.

_alexdon_ — Sun, 02 Mar 2014 08:11:30 GMT

Keep us updated about how it goes in safe mode.

Re: Can't operate during call.

Asad890 — Mon, 03 Mar 2014 18:58:41 GMT

I tried using safe mode and this problem didn't occur. I now understand that there's any third party application involved but is there a way to find out which? Because I don't have useless apps installed but only social ones like whatsapp, instagram etc.

Re: Can't operate during call.

Danial-mach1 — Mon, 03 Mar 2014 19:04:50 GMT

if you can list your apps here...

search for app that act like limiter or device admin

Re: Can't operate during call.

Asad890 — Mon, 03 Mar 2014 19:27:26 GMT

I'll mention the third party apps I know:

Facebook.

NeoReader

Avast Mobile Security

Evernote

Hangouts*

OfficeSuite (pro)

Skype

Dailymotion

TrackID

Flashlight

Zedge

Kik

Viber

Opera Mini

AppLock

BBM

Opera Beta

Instagram

Best Vines

Twitter

Photoshop Express

SMS Backup & Restore

HF Scientific Calculator

Torch Music

Moxier Pro*

SlideME Market

* = Not sure if they are third party apps.

Re: Can't operate during call.

Danial-mach1 — Mon, 03 Mar 2014 19:34:47 GMT

avast mobile security..that must be it

hang out and moxier are preloaded apps...

moxier is for finding your phone orr delet all thing inside in case you lost it

Re: Can't operate during call.

_alexdon_ — Mon, 03 Mar 2014 20:45:44 GMT

I think it is either the antivirus or the app lock.

Re: Can't operate during call.

Asad890 — Tue, 04 Mar 2014 10:16:26 GMT

I uninstalled both applock and avast and it's still happening.

Re: Can't operate during call.

_alexdon_ — Tue, 04 Mar 2014 12:30:46 GMT

Are you willing to try a software repair?It will erase the phone memory.

http://www.sonymobile.com/gb/tools/update-service/

Re: Can't operate during call.

Asad890 — Tue, 04 Mar 2014 16:07:53 GMT

I don't want to consider it. I don't want my memory to be erased.
Anyway, I figured out that it happens when I lock the screen during call (when I push the lock button) and not commonly when I do not lock it.

Re: Can't operate during call.

_alexdon_ — Tue, 04 Mar 2014 18:22:33 GMT

Ok,then keep us updated.

Re: Can't operate during call.

Asad890 — Tue, 04 Mar 2014 21:49:41 GMT

I just updated you..? I need a solution to this.

Re: Can't operate during call.

_alexdon_ — Tue, 04 Mar 2014 21:57:01 GMT

Do you have "Power button ends call" enabled?

Re: Can't operate during call.

Asad890 — Wed, 05 Mar 2014 10:06:10 GMT

No.

Re: Can't operate during call.

_alexdon_ — Wed, 05 Mar 2014 11:59:06 GMT

Visit a nearby sony centre for more assistance:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Can't operate during call.

Asad890 — Thu, 06 Mar 2014 12:49:58 GMT

Unfortunately, there isn't any customer care centre in my country. (Pakistan). :3

Re: Can't operate during call.

_alexdon_ — Thu, 06 Mar 2014 12:52:08 GMT

Contact one of the xperia support members to see what they say.