topic Re: Xperia arc s sudden death in XPERIA archive

Xperia arc s sudden death

martians_05 — Thu, 03 Apr 2014 01:09:12 GMT

Hi. My arc s turned off last night. I was charging my phone then it turned off.So i left it charging but then i noticed that the light beside the usb port is not blinking. Anyone can help me how to fix this sudden death with my phone!thank you so much!

Re: Xperia arc s sudden death

_alexdon_ — Thu, 03 Apr 2014 09:59:04 GMT

How about if you charge for 1 hour,remove the battery and put it back in,after that do not turn on your phone,just download SUS and repair:

http://www.sonymobile.com/gb/tools/update-service/

Re: Xperia arc s sudden death

martians_05 — Thu, 03 Apr 2014 23:39:46 GMT

thank you! ill try charging it for an hour and hope it wroks. i have a question though. i was able to download the link that you send however when i reach the page wherein you have to choose your phone unit/model arc S or even arc is not on the list.do you know if theres model that is compatible with my phone that i can use as an alternative.

here are the phones listed there: xperia Z2/E1/T2 ULTRA/Z1 COMPACT/Z ULTRA/Z1/XPERIA M DUAL/XPERIA C/M/SOL22/XPERIA A/ZR/L (C2104)/L (C1025/S36H) / XPERIA ZL/Z(SO-02E) / ZR/ WALKMANWT18i.

Re: Xperia arc s sudden death

_alexdon_ — Fri, 04 Apr 2014 14:12:43 GMT

You need to run SUS in compatibility mode with windows 7,it will show all models.

Re: Xperia arc s sudden death

martians_05 — Fri, 04 Apr 2014 23:24:00 GMT

shoot!im using windows 8.maybe thats the reason why i cant find arc s. thanks! ill try to do it and i hope it works.

Re: Xperia arc s sudden death

_alexdon_ — Sat, 05 Apr 2014 14:00:41 GMT

Keep us updated.

Re: Xperia arc s sudden death

martians_05 — Sun, 06 Apr 2014 09:19:55 GMT

i was able to download the SUS in windows 7 but it cannot detect my phone, i reached the page where it says i have to connect the phone to the pc and press the back button i followed the instruction but still not working.what else should i do?

Re: Xperia arc s sudden death

_alexdon_ — Sun, 06 Apr 2014 10:03:18 GMT

You need to connect the phone with volume down pressed,but do it only when it tells you.

Re: Xperia arc s sudden death

martians_05 — Sun, 06 Apr 2014 11:39:59 GMT

it didnt tell me to press the volume down button. it says press and hold the back key once phone is connected with the pc. Will SUS works in windows vista too?or is it just in windows 7??

Re: Xperia arc s sudden death

_alexdon_ — Sun, 06 Apr 2014 11:45:34 GMT

Sorry,you do have to press back key.It should work just fine in Vista.See this topic:

http://talk.sonymobile.com/t5/FAQ/USB-connection-problems/m-p/348074#U348074

Re: Xperia arc s sudden death

martians_05 — Sun, 06 Apr 2014 12:10:11 GMT

i tried to plug the phone in 2 different pc but it was not detected so im pretty sure that i dont have problems with my pc's. I'll try it again and ill continue to update you.thanks for the help!

Re: Xperia arc s sudden death

_alexdon_ — Sun, 06 Apr 2014 12:12:16 GMT

Ok,keep us updated.If it still does not work,you need to visit a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Xperia arc s sudden death

martians_05 — Tue, 08 Apr 2014 00:56:13 GMT

i did everything but my phone is still not detected.i guess i have to go to the service center maybe theres something wrong with the phone itself. Thanks for your help!:smileysmileythumbsup:

Re: Xperia arc s sudden death

_alexdon_ — Tue, 08 Apr 2014 14:48:04 GMT

Ok,tell us the result.