topic Re: security unlocking in XPERIA archive

security unlocking

TomTurtle — Sat, 01 Mar 2014 12:06:14 GMT

I secured my phone by pattern. Battery was empty and the phone shut down. I connected it to my PC to recharge because I wanted to browse a little anyway. As I turned on my phone it suddenly wanted to get a code (not PIN, I entered it) and not the pattern I used before! So I am a little helpless right now, because I never had set a code. Is there any standard code ?

I tried entering the wrong code until it was entered wrong 60 times but he won't let me answer any security questions or connect to my google account.

I am still getting WhatsApp Messages... WLAN is active.

Do you have any suggestions to try?

Thanks in advance,

Tom

Re: security unlocking

_alexdon_ — Sat, 01 Mar 2014 12:08:21 GMT

Do you have an antivirus?

Re: security unlocking

TomTurtle — Sat, 01 Mar 2014 12:50:49 GMT

My PC has Kaspersky Internet Security 2014, my phone did not have any AntiVir.

Re: security unlocking

_alexdon_ — Sat, 01 Mar 2014 12:53:54 GMT

Usually,an antivirus has this kind of issues with blocking a phone.Have you tried a default code like 6 of 0 or 123456?

Re: security unlocking

TomTurtle — Sat, 01 Mar 2014 13:16:31 GMT

I tried both. None worked.

But I now remember installung McAffee on my phone. This could be the problem?

Re: security unlocking

_alexdon_ — Sat, 01 Mar 2014 13:19:19 GMT

Try to boot your phone in safe mode,see how it goes:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: security unlocking

TomTurtle — Sat, 01 Mar 2014 13:28:03 GMT

I now started the safe mode as you suggested but he still wants to get this code after I entered the SIM PIN.

Re: security unlocking

_alexdon_ — Sat, 01 Mar 2014 13:31:27 GMT

Download sony update service and repair your device:

http://www.sonymobile.com/gb/tools/update-service/

Re: security unlocking

TomTurtle — Sat, 01 Mar 2014 15:48:56 GMT

I just did the software reset and it works now. I lost every data but it works now just fine.

Thank you very much.

Re: security unlocking

Uliwooly — Sat, 01 Mar 2014 15:57:13 GMT

For future reference

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: security unlocking

_alexdon_ — Sat, 01 Mar 2014 20:43:32 GMT

I am sorry but you could not have saved anything if you were blocked out.But I am glad it is fine now.