topic Re: Fault I need help with in XPERIA archive

Fault I need help with

stevepeanut — Wed, 19 Mar 2014 16:13:19 GMT

90% of the time the phone works fine, 10% of the time I have a problem.

I press the power key at the top right, the phone lights up with the keypad to input my passcode. Then when I type my code nothing happens. I press the code over and over and it does not respond. If I leave the phone 10 minutes it will work next time, and other times I press the power button on and off for 5 minutes and it works. The other problem related to this, is that sometimes I get a phone call, I go to swipe the green block to answer, and again the touch screen does not respond and I can not answer the call.

Any ideas on whats wrong with it?

I have recently done a factory reset and still have the same problem.

Re: Fault I need help with

Uliwooly — Wed, 19 Mar 2014 16:22:43 GMT

It could be an app acting up, restart your phone on safe mode or repair your phone with SUS

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Fault I need help with

Alexander1 — Wed, 19 Mar 2014 16:29:34 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest that you follow Uliwooly's suggestion, if you don't know how to enter safe mode, here is a guide for you:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008