topic Re: Problems with Bridge for Mac 3.7 in XPERIA archive

Problems with Bridge for Mac 3.7

beachmat — Fri, 28 Feb 2014 18:50:29 GMT

I've been using Bridge for Mac for a while without any problems, but since it downloaded the 3.7 update it won't recognize my phone. When I connect, it thinks for a few seconds, then says it cannot connect. I've tried deleting and redownloading the app, and deleting any relevant system files I can find. If I connect it in Windows with the same cable and through the same USB port, PC Companion recognizes it no problem. Any idea what's going on here?

Re: Problems with Bridge for Mac 3.7

David_L — Sun, 02 Mar 2014 19:47:40 GMT

Hi Beachmat,

Do you get any errors, or does it just not recognize that a phone is plugged in?

What OSX version are you running and what phone model do you have?

Best Regards,

David

Re: Problems with Bridge for Mac 3.7

mcilwr01 — Mon, 03 Mar 2014 16:14:51 GMT

Yes me too!! Bridge for Mac 3.7 is a DISASTER! Was this tested at all?? I was using version 3.6 before which was OK, i could connect my Xperia and move photos etc, but it would not back up properly. So 3.6 was flawed, but version 3.7 is awful. It does not even connect to the phone. Or it crashes straight away. Spinning beachball of death (SBBOD).

I have tried deleting it and re-installing several times. Have tried deleting all prefs. files etc. No good. Have tried re-starting phone etc. Nope.

Bridge for Mac 3.7 is dead on arrival!

I am using Mac OS X 10.9.2 on a Macbook Pro.

Please can you fix this? My experience of Bridge for mac has been very poor, but this is the worst yet!!

Re: Problems with Bridge for Mac 3.7

David_L — Mon, 03 Mar 2014 20:20:10 GMT

Hi mcilwr01,

I'm sorry Bridge isn't working for you, and I understand you're upset.

Could you please send me error logs that I can forward to the development crew? Otherwise it's near impossible to tell what's causing your problems.

Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM that file to me or post the contents here

We are working on solving the problems of 3.7 as fast as possible, I apologize for not having a solution for you right now.

Best Regards,

David

Re: Problems with Bridge for Mac 3.7

experiamac — Tue, 04 Mar 2014 00:18:56 GMT

same for me..

looks as if it can see the phone and then stps and says i have to reconnect the phone.

Happened when i updated the os on the phone.

mac 10.8.4

anroid 4.0.4 on xperia.

CAn I get beack deleted phone contacts ? before i updayed the android sysytem i could see the contents of the phone on sony bridge. Are the contacts there somewhere i lost them pressing restore factory customisation...

Re: Problems with Bridge for Mac 3.7

mcilwr01 — Tue, 04 Mar 2014 10:55:20 GMT

Hi David,

2 problems with sending you the logs. 1. BfM will not even open properly. On startup i get the spinning beachball! So it never starts properly so i cannot select any menus. 2. You say select the "phone" menu. There isnt one. Screen shot attached. There is no phone menu on mac. I am using a Sony Xperia U, running Android 4.0.4. And mac OS X 10.9.2 on MacBook Pro. Both computer and phome work perfectly. The problem is BfM 3.7.

Re: Problems with Bridge for Mac 3.7

mcilwr01 — Tue, 04 Mar 2014 11:45:50 GMT

Hi Guys, I searched the web for "sony bridge for mac" and found version 3.5 still available. Replaced version 3.7 and everything works great again, even on latest 10.9.2 mac system.

Please stick to old versions of BfM 3.5 or 3.6.

Avoid 3.7 at all costs!!

Please take not Sony!!

Re: Problems with Bridge for Mac 3.7

David_L — Tue, 04 Mar 2014 17:01:00 GMT

Hi mcilwr01,

Thank you for the feedback, we are working on solving the problems with 3.7 at the moment. The problem with older versions of Bridge is that they might not recognize the newest phone models.

Best Regards,

David

Re: Problems with Bridge for Mac 3.7

David_L — Tue, 04 Mar 2014 17:03:40 GMT

Hi experiamac,

Can you see if you can get error logs for me? (see my response above for how to extract error logs).

Which phone model do you have and which build version?

I'm not sure about the contacts, where did you store them?

Best Regards,

David

Re: Problems with Bridge for Mac 3.7

MikePemb — Thu, 06 Mar 2014 07:54:48 GMT

I'm having the same problem - I open sony bridge for mac (3.7), the phone connects at first but then say's Cannot connect on "Retreiving XPERIA information".

Going to go back to 3.6

OS 10.9 Mavericks

Re: Problems with Bridge for Mac 3.7

MikePemb — Thu, 06 Mar 2014 07:55:21 GMT

PS ^ I have a Sony Xperia U

Re: Problems with Bridge for Mac 3.7

David_L — Thu, 06 Mar 2014 10:00:37 GMT

Hi MikePemb,

Thank you for the information. We are currently working on solving the problems with Bridge 3.7. If 3.6 works for you, you can use it in the mean time. I'm sorry for not having a solution right now, but it should be fixed shortly.

Best Regards,

David

Re: Problems with Bridge for Mac 3.7

lessamarcos — Mon, 10 Mar 2014 02:35:54 GMT

David, any news on the solution for the probkems with Bridge 3.7 ? My Experia Z has a pending system update that can only be done through Bridge for Mac. Why is it taking so long to fix this ?

thanks

Marcos

Re: Problems with Bridge for Mac 3.7

David_L — Tue, 11 Mar 2014 20:48:24 GMT

Hi Marcos,

It is in progress, tests are being analyzed etc. I don't have a specific date, but I will ask the development crew for more information.

Best Regards,

David

Re: Problems with Bridge for Mac 3.7

aloy1016 — Mon, 17 Mar 2014 01:46:01 GMT

Hi!

I'm also experiencing BfM problems.

The previous version had some bugs - syncing playlists usually resulted in errors, with the playlists not on the phone, and I had to sync again, to the point that I downloaded a third-party app from the Play Store instead. It also gradually gobbled up all of my RAM, leading my computer to start hanging.

When the BfM update came, BfM itself started to hang (I was forced to manually crash it). I uninstalled and re-installed, but it still hangs. Today I no longer use BfM. But I'm happy to hear a fix is in the works.

I use a Z and Mac 10.9.2.

Re: Problems with Bridge for Mac 3.7

lessamarcos — Tue, 18 Mar 2014 05:00:04 GMT

ANY NEWS ??!?!?!?

thanks

Re: Problems with Bridge for Mac 3.7

David_L — Tue, 18 Mar 2014 20:22:41 GMT

Hi Aloy1016,

Hopefully the new version will fix all of those problems you describe. We have tried to reduce the amount of RAM that Bridge uses by a lot, but for users with very large libraries it can take a while for Bridge to load.

Best Regards,

David

Re: Problems with Bridge for Mac 3.7

David_L — Tue, 18 Mar 2014 20:23:57 GMT

Hi Lessamarcos,

The new update should be out any day now, it's been through testing.

Best Regards,

David

Re: Problems with Bridge for Mac 3.7

z2jois — Wed, 19 Mar 2014 17:03:38 GMT

I cant use Bridge at all. The software installs fine on my Macbook Pro (2013 model). But everytime I try to start the program it crashes and I have to kill it. The first time I tried to run it, it started but crashed as soon as the main window was up. Now it doesnt start at all. I just get the colored ball that freezes everything on the computer. I have to say Im a bit surprised when I read that so many people here have similar problems.

How am I now supposed to get music or movies in to my phone? I feel somehow a bit hoaxed.

Re: Problems with Bridge for Mac 3.7

David_L — Tue, 25 Mar 2014 17:46:04 GMT

Hi z2jois,

I'm sorry to hear that Bridge isn't working for you. Which version of Bridge do you have?

Best Regards,

David