topic Re: Strange problem about my battery in XPERIA archive

Battery problem

FreeMinded94 — Thu, 17 Apr 2014 09:20:27 GMT

I bought my xperia M last night and i noticed that the mobile battery can only last one and half hour, did i do something wrong or there is something wrong with my battery?

Re: Battery problem

Hampus — Thu, 17 Apr 2014 10:19:51 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

That is strange. I suggest that you check so you have the latest software on your Xperia M. This can be done via our program PC Companion which can be found at the following link:

http://www.sonymobile.com/global-en/tools/pc-companion/

If you have the latest update, you can perform a software repair via PC Companion. In PC Companion you press start on Support Zone > Start on Update the phone/tablet software > Repair phone/tablet (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

Re: Battery problem

FreeMinded94 — Thu, 17 Apr 2014 13:05:59 GMT

I did what you told me to do and it didn't fix my battery problem!

I like the mobile so much but what's wrong with my battery and what shoud i do?

Re: Battery problem

Hampus — Thu, 17 Apr 2014 14:16:37 GMT

On the latest screenshot that you have uploaded, I can see that you are updating apps and similar. I suggest that you let the phone update all apps and similiar. When this is done, connect the phone to the charger and let it charge to 100%. Afterwards you can use the phone normally and when you have around 5-10% left on the battery, take a new screenshot and add this one and we can look closer into this.

Re: Battery problem

Milan_ — Thu, 17 Apr 2014 15:52:24 GMT

I m too facing a battery issue in my C1904, my battery doesnt last much long than earlier, it drains fast and my phone is running on 4.1 JB OS i havent received the update till now in my device.... I have tried a couple of ways by performing a software repair, factory reset, charging upto 5 hrs and much more... Also i have submitted my handset in service center 2 days ago but nothing new has been done nor the problem has solved what should i do

Re: Battery problem

FreeMinded94 — Fri, 18 Apr 2014 09:56:27 GMT

Look, yesterday at night it was 50% and it was really good and the battery stayed alive for a long time but i put my mobile in the charger and slept and when i woke up and activated it. It was like that again! i want to understand what is happening so i can deal with my new mobile. sorry for being annoying

Strange problem about my battery

FreeMinded94 — Sat, 19 Apr 2014 11:08:13 GMT

Hi,

about a week ago i bought Xperia M C2005 and i really loved it, but i found something very strange i thing i have a problem with my mobile! when it's fully charged the battery shows me that it's about to die.

and when it's about to die it shows me that it's not!

You told me to "perform a software repair via PC Companion" and i did it but it's still the same.

What should i do?

Re: Battery problem

FreeMinded94 — Sat, 19 Apr 2014 11:10:51 GMT

See ?

Re: Strange problem about my battery

_alexdon_ — Sat, 19 Apr 2014 11:10:56 GMT

You should visit a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Strange problem about my battery

FreeMinded94 — Sat, 19 Apr 2014 11:29:13 GMT

Will do.

Thanks

Re: Strange problem about my battery

_alexdon_ — Sat, 19 Apr 2014 11:31:40 GMT

Keep us updated.