topic New update in XPERIA archive

New update

Vickylou85 — Wed, 16 Apr 2014 20:28:15 GMT

Hi All

I recently updated my phone to the latest update, but since I have done it everything keeps crashing including text messages, camera, snapchat and facebook, it also crashes when phone calls are coming through so I cannot answer them

When it crashes it takes a long time to reload and doesnt usually come back on. I try to restart it using the buttons on the side but it doesn't work.

The battery is also running low quickly even when I am not using it.

Any help would be much appreciated as it is starting to get on my nerves not being able to rely on my phone,

Thanks

Vicky

Re: New update

_alexdon_ — Wed, 16 Apr 2014 20:30:29 GMT

I suggest you try a software repair with SUS,see if it helps you:

http://www.sonymobile.com/gb/tools/update-service/

Re: New update

saurabh88 — Wed, 16 Apr 2014 21:05:22 GMT

What a waste update 10% battery drained in just 8 minutes

Re: New update

frantizsekk — Wed, 16 Apr 2014 21:14:37 GMT

Calm down, guys. Everything hgas to settle down, system and apps updates. Leave it on charger after an update, wifi on and let it do it´s business for an hour, than do a restart. Hope that your phone will work with the new firmware. Mine was not as good as the 4.1.2(far worse), I was forced to downgrade

Re: New update

Vickylou85 — Thu, 17 Apr 2014 18:16:28 GMT

I have ran the update which I was advised and now the phone is even worse, I cannot link my email accounts and it keeps freezing on messages everytime i try to open one and i now can't screenshot!

any help?????

Re: New update

_alexdon_ — Thu, 17 Apr 2014 18:21:43 GMT

Power button+vol down at the same time to take a screenshot.About the other issues,I think that you should try a repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/

Re: New update

Vickylou85 — Thu, 17 Apr 2014 18:25:51 GMT

I have done this update today and the phone is even worse than before,

Thanks for the help with screen shot!! Still cannot sort emails or anything though!!

Re: New update

Vickylou85 — Thu, 17 Apr 2014 18:26:13 GMT

sorry repair not update

Re: New update

_alexdon_ — Thu, 17 Apr 2014 18:29:14 GMT

In this case,I suggest you contact the nearest sony centre and pay them a visit:

http://www.sonymobile.com/global-en/support/contact-us/