screen freeze issue

sunakshi — Wed, 16 Apr 2014 18:08:54 GMT

Hello,

I am using XPERIA Z1 ,which i got this April 2014.

1. The issue i face is the phone gets extremely warm on use of more than 1-2 applications.which is also the case on playing a game.I cannot hold at times due to the heat at the back of phone.

2. Moreover I face the freezing of screen completely when i use applications like skype and FB messenger together.Its this bad that i have to perform a long press on the power button to reboot,having no other screen touch icon working!

This freeze and getting warm seem a great disadvantage and pain to my invested money and time.

Please help with this problem!!?

P.S I contacted customer care (Anna nagar ,chennai ),and they guided me to perform an software update to resolve the issue,but that did help me with the 2 issues.

Re: screen freeze issue

_alexdon_ — Wed, 16 Apr 2014 18:10:24 GMT

Boot the phone in safe mode,see if the same freezing occurs:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

I had the freezing thing on .681,but now on .757 it works fine.

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screen freeze issue

Re: screen freeze issue