topic Re: HELP - Emergency calls only! in XPERIA archive

HELP - Emergency calls only!

hollyguto — Tue, 18 Mar 2014 20:57:49 GMT

Hello guys, I'm creating this topic because I haven't found anything helpfull so far on the internet.

Well my problem is, my Xperia E dual is not showing any service for my main service provider, it is stuck on the emergency calls only.

I am from Brazil, and and have 2 SIMs, one of them is from a service provider called TIM, this is the one with no service. My other SIM card, however, is working perfectly, it is from a service provider called Oi.

Well, I'm pretty sure it is not a SIM's problem becase I've tryed it on other cellphone and it is working.

So far I've tryed to do a hard reset and run the repair tool from Sony PC Companion, with no luck at all.

Another thing that might worth mentioning, my xperia recognizes my frinds numbers saved in my TIM SIM, (in other words it recognizes the SiM itself) but has no service.

Can someone enlighten me?

Oh, my cellphone still has warranty by the way.

Thanks in advance!

Re: HELP - Emergency calls only!

_alexdon_ — Tue, 18 Mar 2014 21:13:18 GMT

Try to use first SIM on WCDMA/GSM and the second on GSM only.See if that makes any difference.

Re: HELP - Emergency calls only!

hollyguto — Tue, 18 Mar 2014 21:22:24 GMT

It didn't work, and neither the other way round (2nd chip on WCDMA/GSM)

Re: HELP - Emergency calls only!

_alexdon_ — Tue, 18 Mar 2014 21:24:54 GMT

I think you should visit a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

Re: HELP - Emergency calls only!

Jake-SonyXperia — Tue, 18 Mar 2014 23:28:05 GMT

HI hollyguto,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

With the information provided, I can advise that I agree with Alexdon, the handset needs to be checked by a service agent, however before you perform this task, I suggest that you back up the handset first.

Please use the link below to find out how to perform a backup.

Backup & Restore

I apologize for the inconvenience this may cause.

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Re: HELP - Emergency calls only!

hollyguto — Tue, 18 Mar 2014 23:37:52 GMT

Ok, I'll keep those things in mind

Thanks in advance

Re: HELP - Emergency calls only!

Jake-SonyXperia — Tue, 18 Mar 2014 23:40:11 GMT

No problem, let us know how you get on with the issue.

Re: HELP - Emergency calls only!

Stanly_CK — Fri, 21 Mar 2014 06:36:41 GMT

I got this problem too last January, but I brought my phone to the Sony Centre and they fixed it for me
Something to do with the hardware if I'm not mistaken. Because I dropped my phone a few time before.

Not sure about you, though. Good luck.

Re: HELP - Emergency calls only!

Stanly_CK — Fri, 21 Mar 2014 06:36:55 GMT

Not sure about you, though. Good luck.

Re: HELP - Emergency calls only!

hollyguto — Tue, 08 Apr 2014 22:14:56 GMT

Well, after not solving my problem I called in the warranty and send the phone to a sony center.

My problem is finally solved ^^

Thanks for all the support guys