topic Re: Z1 Compact does what it want, help!! in XPERIA archive

Z1 Compact does what it want, help!!

Morri_94 — Wed, 26 Feb 2014 23:09:03 GMT

Hallo,
My Xperia Z1 Compact makes sometimes not what i want. It opens files or something else from alone. I dont know why. Can someone help me pls

Re: Z1 Compact does what it want, help!!

Jake-SonyXperia — Wed, 26 Feb 2014 23:17:37 GMT

Hi Morri_94

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

With the information supplied, I can advise that this can be due to a mutitude of things, such as third party applications. I suggest you first try removing any applications that you have recently installed or updated to see if this helps resolve the problem.

If this does not help the issue, you can always Backup the handset using PC Companion or the Backup& Restore application within the device. After this has been done, perform a Factory data Reset.

Menu > Settings > Backup & reset > Factory Data Reset.

Let me know how you get on.

I apologize for any inconvenience this may cause.

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Re: Z1 Compact does what it want, help!!

Morri_94 — Wed, 26 Feb 2014 23:23:44 GMT

Should make a Backup and then a factory reset? I understand it right? And After the reset i get the Backup to Phone?
Thx for ur fast help

Re: Z1 Compact does what it want, help!!

Jake-SonyXperia — Thu, 27 Feb 2014 00:11:30 GMT

That's correct, back the device up first, and then perform the factory reset, then perform a Restore using the Backup & restore application.

No problem, I am glad I can help.

Re: Z1 Compact does what it want, help!!

Morri_94 — Thu, 27 Feb 2014 06:17:10 GMT

Ok i will do it, if it does what it want next time. Have you a answer why it do it?

Re: Z1 Compact does what it want, help!!

_alexdon_ — Thu, 27 Feb 2014 14:17:37 GMT

You might have a battery saver or a task killer.

Re: Z1 Compact does what it want, help!!

Morri_94 — Thu, 27 Feb 2014 14:20:21 GMT

No i have no task Killer or battery saver

Re: Z1 Compact does what it want, help!!

_alexdon_ — Thu, 27 Feb 2014 14:23:54 GMT

Do you have a 3rd party screen protector applied?

Re: Z1 Compact does what it want, help!!

Morri_94 — Thu, 27 Feb 2014 14:25:17 GMT

I have a Display protector from mumbi

Re: Z1 Compact does what it want, help!!

_alexdon_ — Thu, 27 Feb 2014 14:27:06 GMT

Try and remove the protector,see how it goes.

Re: Z1 Compact does what it want, help!!

Morri_94 — Thu, 27 Feb 2014 14:30:14 GMT

But its only sometimes, 2 days in week for 5 minutes, can it be the protector?

Re: Z1 Compact does what it want, help!!

_alexdon_ — Thu, 27 Feb 2014 14:36:39 GMT

Try to repair via sony update service as told by Jake.If that does not solve,I think it is related to the screen protector:

http://www.sonymobile.com/gb/tools/update-service/

Re: Z1 Compact does what it want, help!!

Morri_94 — Fri, 28 Feb 2014 08:28:28 GMT

Nothing helped, protector is away and Software repaired. What can i do?

Re: Z1 Compact does what it want, help!!

_alexdon_ — Fri, 28 Feb 2014 12:33:41 GMT

Visit a sony service:

http://www.sonymobile.com/global-en/support/contact-us/