z1s randomly turning off

MsFunction — Sat, 12 Apr 2014 23:00:16 GMT

It's been turning itself off then back on all day. Any suggestions?

Re: z1s randomly turning off

_alexdon_ — Sun, 13 Apr 2014 08:34:46 GMT

Remove the SIM,see if the same occurs.If not,you need a new SIM.

Re: z1s randomly turning off

Alexander1 — Mon, 14 Apr 2014 15:55:14 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

You can also try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

If the problem persists without SIM card and even in safe mode I would suggest that you try to reinstall/repair the phone software using PC Companion:

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > Press the blue link that says "Repair phone/tablet".

Before repairing the software in your device you may want to backup your information first. Check out this topic for more information on how to:
http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

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z1s randomly turning off

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