https://community.sony.com.mk/t5/xperia-archive/factory-reset/m-p/3213012#M369659 <P>You could also try sony update service,just force shutdown the phone before(power button+vol up until the phone vibrates 3 times):</P> <P><A href="http://www.sonymobile.com/gb/tools/update-service/" target="_blank" rel="nofollow noopener noreferrer">http://www.sonymobile.com/gb/tools/update-service/</A></P> Sat, 12 Apr 2014 19:46:10 GMT _alexdon_ 2014-04-12T19:46:10Z https://community.sony.com.mk/t5/xperia-archive/factory-reset/m-p/3213011#M369658 <P>Hi All</P><P>My phone fell from my pocket as I sat at my desk at work and since then I have just a black screen. The back ligthing still works and it still charges, but doesn't show anything on the screen. Is there a way I can do a factory reset somehow? I really don't want to take my phone in to the service provider&nbsp;for that as it takes forever to get it back.</P><P>I also tried the PC Companion, but can't do a back up as the program tells me there's a communication problem and when troubleshooting via the PC it tells me the phone has a driver problem.</P><P>Please can somebody help me out of this?</P> Sat, 12 Apr 2014 09:41:23 GMT https://community.sony.com.mk/t5/xperia-archive/factory-reset/m-p/3213011#M369658 Fran101 2014-04-12T09:41:23Z https://community.sony.com.mk/t5/xperia-archive/factory-reset/m-p/3213012#M369659 <P>You could also try sony update service,just force shutdown the phone before(power button+vol up until the phone vibrates 3 times):</P> <P><A href="http://www.sonymobile.com/gb/tools/update-service/" target="_blank" rel="nofollow noopener noreferrer">http://www.sonymobile.com/gb/tools/update-service/</A></P> Sat, 12 Apr 2014 19:46:10 GMT https://community.sony.com.mk/t5/xperia-archive/factory-reset/m-p/3213012#M369659 _alexdon_ 2014-04-12T19:46:10Z