topic Re: Abrupts my call in XPERIA archive

Abrupts my call

Jazc — Fri, 14 Mar 2014 12:20:11 GMT

My Xperia go turns off my calls, when Im talking. Doesnt help to hit startbutton for dark screen.

Re: Abrupts my call

_alexdon_ — Fri, 14 Mar 2014 12:30:54 GMT

Is something covering the proximity sensor?

Re: Abrupts my call

Alexander1 — Fri, 14 Mar 2014 12:34:27 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Make sure that you have the latest available software, you can update your phone using PC Companion:

http://www.sonymobile.com/update

I would also suggest that you try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

If you experience the same behavior in safe mode, I suggest that you try with another SIM card.

Re: Abrupts my call

clucianic — Fri, 23 May 2014 15:18:45 GMT

Hi Alexander, I have almost the same issue but when I try to call certain numbers. Certain calls (numbers) won't go through (even though sometimes do) and my NEW Xperia Go inmediately locks its screen after the first tone. How can this be solved? Thanks!

Re: Abrupts my call

Alexander1 — Tue, 27 May 2014 15:00:17 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Make sure that you have the latest update for your device:

http://www.sonymobile.com/update

Also test the proximity sensor using Xperia diagnostics:

https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester&hl=sv

Re: Abrupts my call

Tias79 — Wed, 11 Jun 2014 10:36:46 GMT

i have the same problems my call`s both incomin and outgoing are disconected. the phone goes back to the startscreen after. I have testes diagnostic program with out any luck. i tested turn off 3G and it works better almost perfekt but then i get problems whit my app´s and mail.

Re: Abrupts my call

Alexander1 — Wed, 18 Jun 2014 11:09:02 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

It sounds like there may be some network error. If you have checked that you have the latest available software, I suggest that you try with another or a new SIM card in your phone to see if you still experience the same behavior on the 3G network.