topic Re: Xperia SP white spots behind screen in XPERIA archive

Xperia SP white spots behind screen

DonProPedro — Fri, 11 Apr 2014 10:18:51 GMT

Hi,

I own a Xperia SP for about 10 months.

The last 2 months there are some strange white sport appearing behind the screen.

These spots are not in the screen but look like dust on the inside of the screen/phone.

How is this possible and is there a solution for this problem?

Re: Xperia SP white spots behind screen

Hampus — Fri, 11 Apr 2014 13:54:40 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

That sounds strange. Nothing I personally have heard before. I suggest that you perform a software repair just to exclude software related problems. This can be done via Update Service which can be found at the following link:

http://www.sonymobile.com/global-en/tools/update-service/
Download and install SUS on your PC, follow the instructions that appear.

But if the problem persist, it sounds more like a hardware issue. Thereby, you should contact the nearset service center so a technician can examine your unit. You can contact your local support team for further information about nearest service center and/or how you should proceed in this case:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/

Re: Xperia SP white spots behind screen

smit98 — Fri, 11 Apr 2014 17:28:41 GMT

I also had same problem.
I faced same problem with my 4 month old xsp.
I have given ma phone to Sony service center. They had cleaned it but after 10 days same problem happen again. I walked in again.
So they have installed new display assembly. But there's a problem with the display. Top part of the screen was not touch resistant. So I returned back ma phone and they have ordered another new display again. And it is processing right now. Till then they have given me a stand by basic smart phone.