topic Re: Sony Bridge on Mac Not Responding in XPERIA archive

Sony Bridge on Mac Not Responding

parsak98 — Sat, 29 Mar 2014 07:41:15 GMT

Hi,

Two days ago I updated my z1 to kit kat and today I tried to connect it to my Mac like usual but my Sony bridge Mac doesn't recognize my phone! I also used android file transfer app and it doesn't work either!

Thanks

Re: Sony Bridge on Mac Not Responding

Risat — Sat, 29 Mar 2014 08:06:16 GMT

uninstall sonny bridge on mac then reinstall it give a restart then connect the phone..hope it will work

Re: Sony Bridge on Mac Not Responding

David_L — Mon, 31 Mar 2014 19:16:10 GMT

Hi Parsak98,

What version of Bridge are you using? Mac OSX version? and software and build version on your phone?

Also, could you see if you can extract some error logs for me?

Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the "Xperia" menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM that file to me or post the contents here

Best Regards,

David