topic Re: Z1 bluetooth and network problem after updating to 1.136 in XPERIA archive

Z1 bluetooth and network problem after updating to 1.136

linkinrally — Tue, 29 Apr 2014 18:00:03 GMT

Hi,

Last week I updated my phone via PC companion when it notified me a new system update was available. The update took me from Android 4.2.2 to 4.3, and the biuld number is now 14.2.A.1.136.

I use my phone with a SmartWatch 2 all the time, and a SBH20 bluetooth headset in my car. Before the update everything worked fine, but now I have issues with bluetooth connectivity. My SmartWatch 2 randomly disconnects and reconnects to the phone, and so does the headset. In the watch, specifically the Whatsapp notification app by LIS software stopped getting notifications most of the time, although every once in a while it does. The SBH20 also randomly disconnects and sometimes it takes minutes to reconnect by itself. I already unpaired and paired again both devices, even reset the SmartWatch, and the problem persists.

But the most recurrent issue is that the phone repeatedly notifies me to "Sign in to network"... and has problems connecting to the 4G and even to wi-fi networks, meaning that sometimes I don't get any data at all for who knows how long, because it happens randomly.

One thing that seems to me is that every time i lose my bluetooth connections it's because (or at the same time) of whatever happens that triggers the "Sign in to network" notification.

I was really happy of having purchased the whole package of phone, watch and headset, please help me with this.

Leonardo

Re: Z1 bluetooth and network problem after updating to 1.136

linkinrally — Tue, 29 Apr 2014 18:05:15 GMT

Also, every once in a while, all bluetooth connections would be lost when opening Google Maps.

Thanks

Re: Z1 bluetooth and network problem after updating to 1.136

cherrydor — Tue, 29 Apr 2014 18:34:16 GMT

I have the same now. I have MBH10 headset and befor update it was working perfectly, but now it disconnect me all the time and i can't use it. I wrote post message as well on this support forum.

Re: Z1 bluetooth and network problem after updating to 1.136

nalab1 — Tue, 29 Apr 2014 19:14:07 GMT

Sony completely screwed up the bluetooth stack on 4.3/4.4... My z1 worked fine on 4.2.2 with my handsfree car audio system. I could get the phonebook and call lists and make and receive calls with no problems. When I upgraded to 4.3 - .136 and .290) nothing worked. It sort of works on kitkat (4.4.2) in that I can use the handsfree and see the call logs but cannot see the phonebook.... My z1 is in for repair at the moment after completely dying at the weekend and I am using an old samsung s3 at the moment. It's running 4.3 and guess what? It works perfectly with my car audio. Phonebook, call lists and handsfree all there.. SO ITS SONY THAT HAVE SCREWED UP THE BLUETOOTH STACK ON THEIR 4.3 AND 4.4 SOFTWARE. WHAT A BUNCH OF TOTAL MUPPETS. THEY HAVE HAD OVER 4 MONTHS TO SORT THIS OUT AND WHAT HAVE THEY DONE? SWEET F ALL...

Re: Z1 bluetooth and network problem after updating to 1.136

linkinrally — Tue, 06 May 2014 23:17:30 GMT

A friendly bump to see if anyone can help. I believe I have found the "Sign in to network" messages appear every time I go out of range of my stored wireless networks, but it sometimes happens at other times...

Re: Z1 bluetooth and network problem after updating to 1.136

Asics_gel — Wed, 14 May 2014 12:09:38 GMT

Another gentle bump...

Oh please fix this, it is driving me nuts. It connects then disconnects then will reconnect, after some prompting. Then a song and half later it will disconnect again. I really like this phone and have enjoyed it much better than the iBore, but the Bluetooth connectivity since the last two updates has been terrible!

Re: Z1 bluetooth and network problem after updating to 1.136

Wrightal123 — Wed, 14 May 2014 16:51:19 GMT

Sony, you need to help with this as Asics has given you a marketing gem. IBore. ... That's a keeper

Re: Z1 bluetooth and network problem after updating to 1.136

aldo4343 — Wed, 14 May 2014 17:26:30 GMT

I also have problems with bluetooth and connectivity.

EE 4G(+) network in UK.

1. The phone constantly tells me it has access to networks but struggles to establish links to the correct url to validate that network and connect to internet.

2. The phone struggles to maintain basic phone (2/3G) connectivity when connected to a wireless network. (We still wanna make phone calls when at home.

3. The most annoying one for me, my car stereo (Seat Toledo 2013) is bluetooth matched. I play music through my phone by telling my car stereo 'Music > Play'. However when I stop the music and continue my journey the music stops fine, until I turn the engine off. At this point the 'Walkman' App (regardless of whether open or not) Turns itself on and plays music through the phone's own speaker at minimum volume so is barely audible and not obvious until you're somewhere quiet as more often than not the phone is locked. This uses a stupid amount of battery!!! This problem did not occur before the KitKat update.

Please fix!!!!!

Re: Z1 bluetooth and network problem after updating to 1.136

linkinrally — Tue, 20 May 2014 02:19:05 GMT

Really? No one can say anything about this? Come on, Sony, we need help.

In the meantime, new issues have arisen: bluetooth connection to SBH20 and SmartWatch is randomly reset, as I already said, but after bluetooth is restored, the headset can't reconnect automatically, I have to go into Settings>Bluetooth and tap the device for the phone to try connecting again. And now Wifi turns itself on without being in range of a stored network, thus senselessly draining battery.

Help.

Re: Z1 bluetooth and network problem after updating to 1.136

nalab1 — Tue, 20 May 2014 09:20:28 GMT

This is the responses I go from Sony "Customer DON'T Care....." regarding bluetooth issues -

"We can advise Sony Xperia do not test our products with other manufacturer’s devices and so we can not confirm the two devices are compatible.
As the handset has been updated this does indicate it is running different software which means the Bluetooth will have also been updated. Sadly, as Sony Xperia does not test our products with third party Bluetooth devices we will not have been able to foresee the change with your specific device.
We could only suggest that you contact the manufacturer of the device for any further assistance as there is nothing further we could advise.
We do apologise for any inconvenience this may have caused.
It is not that the software does not work it is the fact that we have updated the bluetooth drivers withing the update you have which no longer makes the bluetooth compatable with your car kit, if you ahve not contacted the car manufacturer already then I would suggest contacting them and seeing if there are any updates needed to the car kit."

Mmmmmm... so it seems that they DO NOT test any O/S upgrades against anything.....

It seems strange that both Samsung(S3 running 4.3) and HTC M* (running 4.4.2) both work perfectly with my car audio system and the "developers" at Sony cant... either that or they just do not care... The smart money is on the latter... My z1 is THE WORST PHONE THAT I HAVE EVER HAD THE MISFORTUNE OF OWNING....

Re: Z1 bluetooth and network problem after updating to 1.136

ghani667 — Tue, 20 May 2014 10:45:25 GMT

yeah z1 has issue with network and bluetooth i cannot connect to my tv and screen mirror it always failed since after the kitkat update and lte signal is lower than 4.3 to be honest 4.3 was the best a very few bugs but this kitkat ruined the device

Re: Z1 bluetooth and network problem after updating to 1.136

Asics_gel — Tue, 20 May 2014 11:18:51 GMT

I cannot believe they said that? That they think it is the other manufacturers issue? I don't know how many other people have complained on different website about their car's sound system having issues with the Bluetooth connection since the update. From the posts I have read, it has been a variety of makes and models of cars...so they're all wrong? The common factor is the phone/software, not the car or sound system! If I had the time or money I would install a Sony sound system to see if the Bluetooth worked with it or also dropped out. I wonder what duck-shove excuse we might get then? I really like this phone, as I mentioned before and easily prefer it over the iBore. BUT I really do want the Bluetooth to function like it was before and not drop out. Ok so, they have updated the Bluetooth drivers, surely then there must be an issue with the drivers if it happening with so many people on so many devices? I would have thought that drivers should have/would have been backward compatible?

Re: Z1 bluetooth and network problem after updating to 1.136

nalab1 — Tue, 20 May 2014 21:31:15 GMT

Apparently, according to Sony, everytime they update the z1 software you have to either a) buy a new car audio system or b) buy a new car....

Re: Z1 bluetooth and network problem after updating to 1.136

ghani667 — Tue, 20 May 2014 21:50:45 GMT

i have 30 mb speed connection my laptop shows 24 download and 15 upload when tested in speedtest.com but in my z1 it so inconsistent that it shows 5 mb download speed 1 mb upload there is a problem in wifi and bluetooth and the wifi signal drop sometimes lag in using wifi and screen mirroring and looking pictures via wifi lags sometimes it dosent works

Re: Z1 bluetooth and network problem after updating to 1.136

ghani667 — Tue, 20 May 2014 22:02:24 GMT

This is the result in my z1 in my 30 mb connection

Seriously sony first ruin the camera now wifi I uploaded this image with my data connection wifi was not able to upload

Re: Z1 bluetooth and network problem after updating to 1.136

linkinrally — Wed, 04 Jun 2014 20:02:45 GMT

I wrote directly to Customer Support, and they told me there must have been a problem during the update process, maybe my phone wasn't at least 80% charged, or a problem with the internet connection during download of the software, or something like that, so they adviced me to try and repair the update or do it again.

So, I did as they suggested. Backed up my phone, and redid the update using SUS, everithing went normal. That was 4 days ago, and the problem persists, to some level. I still get the "Sign in ti network" message, And bluetooth connection is still unstable when using the Sony SBH20, but fortunately not as much as it used to be.

Anyway, now I'm wondering if I can roll back to 4.2.2, because it seems 4.3 turned out to be really lousy.

Any other ideas? Either to solve the problem or to go back to 4.2.2...

Thanks to all who have posted, by the way.

Re: Z1 bluetooth and network problem after updating to 1.136

nalab1 — Wed, 04 Jun 2014 20:53:49 GMT

Its easy to go back to 4.2.2... Just go to the z1 forum on XDA and they have all the info there... In short, download a 4.2.2 ftf and using flashtool just flash the 4.2.2 ROM... Back everything up first! Don't use the Sony software.. I just copied everything to my PC did the flash, then copied it back afterwards.. It should take about 5-10 minutes to do the flash... Plus the copying time...

Re: Z1 bluetooth and network problem after updating to 1.136

Asics_gel — Thu, 19 Jun 2014 09:38:17 GMT

Ok here is my update since the last software update on my phone, which was installed a few days ago (14.3.A.0.757).The bluetooth is better BUT it still drops out. I can now confirm it is the phone disconnecting from the car's stereo, not the other way around. How do i know? I had to unlock the phone and then reactivate the bluetooth on the phone (it would kick back in eventually after differing lengths of time), by pushing the bluetooth icon in the quick settings area, as it has switched off (the icon had gone dark).

So, the phone remains connected to the car stereo for a longer period before dropping out/turning off the bluetooth. Look, it is a step forward but still a pain in the proverbial! I want to be able to consistantly stream music and/or have a conversation through my bluetooth.