topic Re: Sound is not working on Z1 in XPERIA archive

Sound is not working on Z1

Omar448 — Sun, 23 Feb 2014 12:05:32 GMT

the sound is not working anymore on my Z1 , it work when i connect the headphon , so i just can hear sound when the headphon is connected !!!

i try to rest the phone but still the same problem ,

any solution for this

Thanks .

Re: Sound is not working on Z1

_alexdon_ — Sun, 23 Feb 2014 12:10:01 GMT

Settings-apps-all-smart connect,clear data and restart your phone.

Re: Sound is not working on Z1

Omar448 — Sun, 23 Feb 2014 12:25:04 GMT

didnt work

Re: Sound is not working on Z1

Omar448 — Sun, 23 Feb 2014 12:26:29 GMT

i just can hear the sound from headphone , The speaker still not working

Re: Sound is not working on Z1

_alexdon_ — Sun, 23 Feb 2014 12:26:43 GMT

Try to connect your headphones and when the sound is playing,remove them.

Re: Sound is not working on Z1

Omar448 — Sun, 23 Feb 2014 12:29:11 GMT

i did that , not working.

Re: Sound is not working on Z1

_alexdon_ — Sun, 23 Feb 2014 12:48:28 GMT

Download sony update service,repair your device:

http://www.sonymobile.com/gb/tools/update-service/

Re: Sound is not working on Z1

Omar448 — Sun, 23 Feb 2014 13:02:00 GMT

ok thank you , i will try it ,

do you think it's a software problem or hardware problem ?

i buy it just month ago !!!

Re: Sound is not working on Z1

_alexdon_ — Sun, 23 Feb 2014 13:03:04 GMT

I do not think it is hardware,but after you repair,we can say more accurate what it is.After repairing,come back and say how is it.

Re: Sound is not working on Z1

jeroensky1972 — Sun, 23 Feb 2014 13:05:56 GMT

@alexdon wrote:
Download sony update service,repair your device:
http://www.sonymobile.com/gb/tools/update-service/

Is it the same as the app 'Update center' already installed by default on the Z1?

I don't like it to be forced to use a operating system on my computer (not windows not OS-X but BSD). Also i prevent to use the bus connectors(like usb) a lot on the Z1. So that the bus covers stay waterproof. (i use wifi for transfers between Z1 & computer)

Re: Sound is not working on Z1

_alexdon_ — Sun, 23 Feb 2014 13:09:59 GMT

No,the update centre on the phone cannot be used to repair your phone's software.Usually,it gets small updates OTA(album,walkman etc).

Re: Sound is not working on Z1

Omar448 — Sun, 23 Feb 2014 13:10:51 GMT

there is 2 model for Z1 , which one should i chosse ?

Re: Sound is not working on Z1

_alexdon_ — Sun, 23 Feb 2014 13:20:17 GMT

There should be Xperia Z/Xperia Z1(C6916).

Re: Sound is not working on Z1

Omar448 — Sun, 23 Feb 2014 15:37:25 GMT

i did it , but it's not wroking

Re: Sound is not working on Z1

_alexdon_ — Sun, 23 Feb 2014 15:40:04 GMT

You should visit a nearby sony centre after the weekend for more help:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Sound is not working on Z1

Omar448 — Sun, 23 Feb 2014 16:29:21 GMT

ok i will ,

thank you anyway for your help ,

just one more question , i want to install the previous edition from Android 4.2 maybe it will solve the problem

how can i install it ?

Re: Sound is not working on Z1

_alexdon_ — Sun, 23 Feb 2014 16:54:07 GMT

http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/How-to-manually-update-downgrade-root-2013-Xperias/m-p/298463#M2209