topic Re: Phone Crashed now wont start in XPERIA archive

Phone Crashed now wont start

Zipp — Wed, 09 Apr 2014 12:20:17 GMT

So my phone froze/crashed. Couldnt reset it using the off button on back or any of the power/volume combinations, My computer sees the phone but never finishes installing whatever drivers there are says the phone was unplugged while installing it but i didnt even touch it or the cord.. Ive tried both the pc companion and update service programs and they cant recognise the phone. When i charge the phone The light bar stays red, when i press the power button the red light flashes twice and does nothing.

I cant seem to find any manual driver install files out there.

Re: Phone Crashed now wont start

_alexdon_ — Wed, 09 Apr 2014 12:24:08 GMT

Try this:charge the phone for 1 hour,force turn it off using the button on the back,do not turn it on after.Use SUS to repair.

Re: Phone Crashed now wont start

Zipp — Wed, 09 Apr 2014 12:42:37 GMT

Never has a chance to install the drivers, Computer makes the unplugged device sound before it finishes the Installing... phase. Didnt touch the phone or cord. I need some kind of manual exe driver Solution so the computer recognises it so that SUS or pc companion can work.

Re: Phone Crashed now wont start

Danial-mach1 — Wed, 09 Apr 2014 12:45:46 GMT

SUS wont need phone to be on

try another USB cable..may your cable has problem

did you tried pressing off button while phone connected to wall charger?

Re: Phone Crashed now wont start

Zipp — Wed, 09 Apr 2014 12:59:07 GMT

Dont have another cable, This one seems to work fine, when plugged into wall or computer the light bar is a constant red which is not normal, SUS doesnt detect the phone or whatever button combination it asked me to press while plugging it in.

i Have no idea if the phone is even on or off.

Re: Phone Crashed now wont start

Xperiapmi — Wed, 09 Apr 2014 13:08:25 GMT

I had the same problem and sent my phone to Sony Repair Center and they changed the motherboard. Since then no problem again