topic Re: Handset suddenly completely unresponsive in XPERIA archive

Handset suddenly completely unresponsive

Evertrue — Wed, 09 Apr 2014 11:17:51 GMT

Hi Forum,

My 4 month old Z1 has suddenly become completely unresponsive. I was downloading a podcast, and noticed the screen go black, thought it must have been the battery because it was low, but after a full charge, it just won't turn back on. With it having a mini-sim card, I can't even borrow my son's or husband's phone, and I am beside myself not having a phone!!

Re: Handset suddenly completely unresponsive

_alexdon_ — Wed, 09 Apr 2014 11:21:57 GMT

Connect to wall socket,charge for 2 hours,force restart(power button+vol up until the phone vibrates).

Re: Handset suddenly completely unresponsive

Evertrue — Wed, 09 Apr 2014 13:26:44 GMT

Thanks for the tip, but no joy. Anyone else got any ideas?

Re: Handset suddenly completely unresponsive

Evertrue — Wed, 09 Apr 2014 13:27:40 GMT

I'm going to leave it to charge overnight, try again in the morning.

Re: Handset suddenly completely unresponsive

_alexdon_ — Wed, 09 Apr 2014 18:45:36 GMT

Do that,see if it helps.In the morning,try a repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/