topic Re: my phone shut down when battery level become 70% in XPERIA archive

my phone shut down when battery level become 70%

sena — Sun, 27 Apr 2014 15:37:34 GMT

I am really fed up with this problem.please help me..........

I have 2 problems with my phone

1st one is when my phone's battery level become 70% suddenly it indicates battery level is 1% and connect to the charger and phone is shut down

Because of this problem I bought a new battery and phone is not charging when I put new battery to the phone,when I connect to the charger with new battery red light blinks

now my phone get charging when I put old battery only

2nd one is when I connect my phone to the PC it get disconnect after few minutes

So plese help me,give me a solution to this problem

Re: my phone shut down when battery level become 70%

_alexdon_ — Sun, 27 Apr 2014 15:47:23 GMT

Try this:charge the phone to 100%(let it charge for 1 hour),remove the battery and put it back in.Do not turn on the phone.

Download SUS and repair:

http://www.sonymobile.com/gb/tools/update-service/

Re: my phone shut down when battery level become 70%

sena — Mon, 28 Apr 2014 12:02:37 GMT

thank u my friend....but my phone get dissconnected in few minutes when I connect it to my PC

Re: my phone shut down when battery level become 70%

Alexander1 — Mon, 28 Apr 2014 12:29:53 GMT

Does the phone even disconnects when you follow the process in Update Service beavuse the phone shall be turned off during the whole update procedure.

If you can't update/repair the phone software using Update Service, I suggest that you have your phone examined by a service center. Please contact your local Xperia support team for more information:

http://www.sonymobile.com/global-en/support/contact-us/

Re: my phone shut down when battery level become 70%

sena — Tue, 29 Apr 2014 07:50:31 GMT

ok my friend

thank u so much

Re: my phone shut down when battery level become 70%

Alexander1 — Tue, 29 Apr 2014 12:47:34 GMT

Anytime! Keep us updated.

Re: my phone shut down when battery level become 70%

Aumra — Thu, 29 May 2014 20:03:32 GMT

I'm having the same issue too. my phone shut down when battery is 70%, I just downloaded the update file but I need more assitance; Do I need to backup all the information in my phone and then I can run the update file? Does the phone needs to be turn off? Do I have to turn it off, let it charge up to 100%, disconcect, remove the battery and the run the update? Someone can explain me how to do this without damaging my phone?

Please help, I really need more assitance.

Thanks!

Re: my phone shut down when battery level become 70%

Alexander1 — Fri, 30 May 2014 14:57:20 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

All content stored on the phone memory will be deleted when running Update Service. Content on the micro SD card will remain.

Open Update Service on your PC and follow the guide. It will tell you exactly how to proceed. The shall be turned off when connection to the PC and it will remain off during the whole procedure.

Re: my phone shut down when battery level become 70%

JRAB — Wed, 09 Jul 2014 07:52:37 GMT

Hi,

I have a very similar issue to this. The battery indicator shows normal usage, then suddenly the phone indicates battery remaining 1% and shuts down unless I can get it plugged in within a couple of seconds. If I plug it in, the battery level almost immediately goes back up to the level it was at before the nosedive (say battery was showing 60%, it goes to 1% then back to 60% immediately the charger is plugged in.

I have an almost new spare battery which behaves the same way, so it's not a battery issue.

I did a complete wipe & reinstall last night using SUS, hoping this might clear it. However, same issue this morning. I managed to get it onto the charger and take a screenshot of the battery usage monitor, see below :-

The ~30mins usage was me re-configuring phone settings after the reinstall, hence the high display usage. The graph clearly shows a normal battery decline before the sudden nosedive, and also shows it returning immediately to the previous level once plugged in. After a few minutes I unplugged the phone - the 98% charge shown on the graph above remained for 5mins or so then went back to 1% and shutdown.

If I restart the phone without plugging in, the phone boots and initially shows a normal battery level (as it was before the nosedive) for a few minutes, then goes back to 1% and shuts down.

Can anyone explain this? Is there a fix or am I looking for a new phone?

Thanks

Richard.